Specialista Customer Service - lingua araba o russa — Damiani Group
- Location
- Mendrisio
- Contract
- other
- Posted
- 53 days ago
Role overview
About Us Damiani Group is an international leader in the high jewelry sector, a symbol of Italian craftsmanship excellence, quality, and innovation.
With a global presence and positioning in the luxury segment, the Group guarantees its customers an exclusive and highly personalized experience.
For the strengthening of the team at the HQ in Mendrisio, we are looking for a Customer Service Specialist fluent in Arabic or Russian.
- About Us Damiani Group is an international leader in the high jewelry sector, a symbol of Italian craftsmanship excellence, quality, and innovation.
- With a global presence and positioning in the luxury segment, the Group guarantees its customers an exclusive and highly personalized experience.
- Complete management of after-sales activities (repairs, returns, quality checks, spare parts)
- Direct support to boutiques, distributors, and final customers in international markets
Main responsibilities
- Complete management of after-sales activities (repairs, returns, quality checks, spare parts)
- Direct support to boutiques, distributors, and final customers in international markets
- Pre- and post-sales customer assistance, ensuring a personalized and high-level service
- Presence and support during events, trunk shows, and dedicated customer appointments
- Support to the sales network in strategic moments of assisted sales
- Coordination with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient management of requests Updating and monitoring of the company CRM
- Proactive follow-up with customers and partners to guarantee satisfaction and loyalty
- Support to reporting and continuous improvement of service processes Requirements
- 2-4 years of experience in Customer Service, After-Sales, or Retail Support roles, preferably in the luxury, jewelry, fashion, or watch sectors
- Excellent knowledge of English and fluent knowledge of Arabic or Russian (written and spoken)
Company and context
- Organizational skills and attention to detail
- Good stress management and ability to work by priority in dynamic contexts
- Good knowledge of the Office package and SAP Profile
- Strong customer and service quality orientation
- Proactive, flexible, and solution-oriented approach
- Ability to operate in both structured back-office activities and direct customer contact contexts
- Attitude to teamwork and interfunctional collaboration
- Cultural sensitivity and predisposition to operate in an international environment
Additional details
- The resource will be involved not only in pre- and post-sales assistance activities but also in assisted sales moments, events, and special initiatives, contributing personally to creating a customer experience consistent with the high standards of luxury.
- Coordination with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient management of requests Updating and monitoring of the company CRM
- Support to reporting and continuous improvement of service processes
- Good knowledge of the Office package and SAP
Notes and original content
- Responsibilities
- Coordination with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient management of requests
- Updating and monitoring of the company CRM
- Requirements
Questions about this listing
What salary does Damiani Group offer for this role?
Damiani Group lists CHF 54'000 - 73'000 gross per year for this position in Mendrisio. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Damiani Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Damiani Group during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Damiani Group?
Use the "Apply now" button on this page — it links directly to Damiani Group's original listing at careers.damianigroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
