Service & Claims Gestionnaire Sinistres Véhicules automobiles (all genders) — AXA Svizzera

Full description

100%, Lausanne / Smart Working

Shape your future with us!

Are you ready to make a difference? Within our team, you will have the opportunity to accompany our clients in crucial moments by effectively responding to their needs during disasters. By working closely with them, you will help understand their expectations and offer them the most suitable solutions. Together with our resolutely customer-oriented approach, we will strive for excellence in customer satisfaction!

In the Customer Operations sector, you are involved in shaping the customer experience that has suffered a loss and receive benefits. Our clients are at the centre of our concerns and we are looking with them for a solution tailored to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction.

What's waiting for you

• As the primary interlocutor for our automotive claims clients, you consistently place their satisfaction at the heart of your concerns by proactively responding to their needs and keeping them informed of decisions made about their cases.
• You manage motor vehicle insurance claims (civil liability, casco) independently and targeted, clarifying facts and assessing coverage and liability issues accurately
• You verify and rule all claims fairly and effectively, ensuring fair treatment for each case
• Thanks to your excellent communication skills, you communicate by phone and in writing with insured persons, injured persons, lawyers and other insurance companies, always focusing on quality customer service

What you bring

• You have commercial or equivalent training (ideally in the insurance sector)
• Experience in processing claims or subscription to car insurance would be a valuable asset
• You have good expression and negotiation skills and, ideally, you are comfortable with exchanges in several languages.
• You appreciate customer contact and are determined to find the best possible solutions
• You see change as an opportunity for evolution
• You demonstrate an ability to work efficiently in dynamic environments and keep your calm in high load situations

What we offer you We are convinced that satisfied employees achieve better performance. That is why we propose salary supplements that bring tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible working model), annual working time, five weeks of holidays (six weeks from 50 years), two additional weeks of holidays offered every five years, possibility to buy up to ten additional days of holidays per year

Work and family life: family-friendly meeting hours, 22 weeks of maternity leave, 8 weeks of leave for the other parent, subsidies for day care, company family allowances, days of leave for caring for relatives or in difficult personal situations

Insurance and insurance: an attractive pension fund offering extended overcompulsory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (staff participation), CHF 500 per year on the Swibeco benefits platform, lunch lunch or lunch card, Smart Working allowance of CHF 200 per year

Mobility: half-rate subscription refund, Reka-Pay up to CHF 1000 per year (20% discount), fleet discount, free electric charging station, AXA bikes to borrow

The right balance at work: free health checkups, health weeks every year, varied physical activity offers (on-line and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing training, promotion of internal mobility, offers of talent development, seminars for the over 55 (AXA Horizon), engagement in communities on different themes, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace Chem. de Primerose 11 - Google Maps

Send your file!

Do you have any questions or need help? Don't hesitate to contact Ana Catarina Anastacio by e-mail at [email protected] / by phone at +41 58 215 51 86.

More information on the application process is available here.

Diversity and inclusion are values dear to AXA Open mind, tolerance, respect for what differentiates us and what unites us, these are the essential characteristics of the collaboration at AXA Switzerland. We want to promote equal opportunities and remove obstacles in the recruitment process.

If you need individual help or adaptations due to disability, neurodivergence and/or health problems, you can contact the Recruitment team at any time: [email protected].

Further information

About AXA At AXA, we are convinced that each person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture of equal collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help develop your strengths, take responsibility and engage with your team in support of new ideas. This will allow you to evolve personally and shape the world of tomorrow with us, protecting what really matters.

Do you want to know more about AXA as an employer and dive into our work world? So you're in the right place on our Career page.

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We're waiting for your application!

For administrative and data protection reasons, only complete applications (CVs, certificates, etc.) sent using the online application link will be considered.

We do not accept applications from recruitment agencies for this position.

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