Customer Service Representative - 50% - Lausanne — Emil Frey

Full description

What you need to know about us The Emil Frey Group is not only a Swiss family business with more than 100 years of experience, but is also one of the leaders in the automotive sector. Quality, tradition, innovation and customer orientation are the pillars of the company. Its main activities are the import of world brand vehicles, the operation of garages, the logistics of spare parts and accessories and the provision of financial services. Herold Fahrzeugvermietung SA is Hertz's licensee for the Swiss market. Hertz is one of the most famous brands in the world and is generally synonymous with an excellent car rental offer. Your tasks Attached to the head of your agency, you take part in the daily activity of the profit centre among a team of customer handlers:

• Telephone reception and at the counter of a business and leisure clientele with a high quality of service
• Proposal for the best possible service according to the client's need
• Drafting of lease agreements
• Tracking client files during and after rental
• Customer loyalty
• Treatment of claims
• Audit of contracts and administrative reports
• Agency administrative follow-up: daily activity reports, return vehicle checks, application of various procedures, etc. Your profile
• You have vocational training (business, tourism, hotels, management or management).
• You combined with experience in the field of services (large distribution type, fast food or hotel).
• Current English, geographical mobility as well as driving license required.
• The occupancy rate is between 50 and 70% and the employment is paid per hour. What we offer you You will find us a new challenge with exciting tasks and much more:
• Many discounts (new and used cars, workshop work, spare parts, vehicle and sickness insurance, fuel cards, hotels, and much more)
• An independent, healthy and attractive pension fund
• A long-term business perspective
• Individual opportunities for further training and development
• 25 days of minimum holiday Hertz Switzerland maintains a culture of college tutoement and brings together different nations and cultures within the company. At Hertz Switzerland, you benefit from very good social benefits and attractive discounts on car rentals, both in Switzerland and abroad. An experienced team supports you in the integration phase. Our employees are the most important success factor, which is why we offer them the opportunity to develop. How to contact us Alix Zoé Bürgisser, Staff Collaborator is pleased to receive your complete application (among other CVs, work certificates, etc.) via the link "Submit your application now". For readability reasons, we have given up using simultaneously the male, female and various (m/f/d) language forms. Female and other gender identities are expressly included. For us, diversity also means ensuring that people working in such teams achieve the best possible results through their singularities and differences. We are convinced that a diverse workforce and an inclusive culture allow us to fully exploit our potential. External content recommended by the editorial Show emptied oI agree to posting external content to me. This means that personal data is transmitted to third-party platforms. NOUM OF THE UNDERTAKING has no influence on this point. You can learn more about this in our Privacy Policy. You can disable the display at any time. Hide videoYou can disable these external incorporations with this switch (data protection). Attached to the head of your agency, you take part in the daily activity of the profit center among a team of customer handlers:
• Telephone reception and at the counter of a business and leisure clientele with a high quality of service
• Proposal for the best possible service according to the client's need
• Drafting of lease agreements
• Tracking client files during and after rental
• Customer loyalty
• Treatment of claims
• Audit of contracts and administrative reports
• Agency administrative follow-up: daily activity reports, return vehicle checks, application of various procedures, etc.
• You have vocational training (business, tourism, hotels, management or management).
• You combined with experience in the field of services (large distribution type, fast food or hotel).
• Current English, geographical mobility as well as driving license required.
• The occupancy rate is between 50 and 70% and the employment is paid per hour.

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