Product Owner "ServiceNow Plattform Basis" (w/m/d) — Migros HQ Zürich
CHF 73'500 - 111'500
Migros HQ Zürich · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 10 days ago
SalaryCHF 73'500 - 111'500
Role overview
Actively shape Migros’ ServiceNow platform as a strategic core platform: you connect demand management, governance, architecture and operations.
Together with your agile team You have binding standards and lead scaled developments across teams.
Your goal: clear priorities, a stable, long-term upgrade-capable platform and maximum business value.
- Actively shape Migros’ ServiceNow platform as a strategic core platform: you connect demand management, governance, architecture and operations.
- Together with your agile team You have binding standards and lead scaled developments across teams.
- You work closely with the architect, quality manager, manager of operations and demand team and actively promote the technical and professional development of the platform
Main responsibilities
- You work closely with the architect, quality manager, manager of operations and demand team and actively promote the technical and professional development of the platform
Company and context
- You see ServiceNow as a strategic platform and can transform demand, architecture, operations, technical development and organizational governance into an effective operating model.
- You are responsible for the stable operation of the platform, ensuring transparency in terms of risks, dependencies and opportunities as well as improvements
- You implement binding group-wide standards as well as reusable platform modules and basic services in all areas of Migros using the core modules of the SN platform
- You are the central contact person for the division management and take responsibility for backlog, prioritization and communication of platform-base topics
- As a Design Authority, you are responsible for architectural standards for scaled developments and integrations, ensuring cross-team implementation, maintainability and long-term upgrade capability. Requirements
- You have several years of practical ServiceNow experience in an agile environment as a platform or product owner, or in an architecture-oriented leadership role: ideally in a hybrid IT environment with multiple stakeholders and a high degree of integration with proven experience in managing teams and projects
- Completed studies (uni/ETH, FH, HF): in computer science or business informatics, ideally with further training in Service Now (CTA, CPOA) and agility (SAFe, Scrum)
- You have several years of practical experience with ServiceNow as well as a deep understanding of company-wide platform technologies, processes (ITIL) and their continuous improvement
- Issues such as upgradeability, data model discipline, standardization, reusability, controlled extensibility and the avoidance of uncontrolled customization are known
- You will provide a deep understanding of the SN platform architecture (instances, sub-prod, releases), integrations to environments, and operational processes (ServiceNow best practices) and their automation.
Additional details
- As a Design Authority, you are responsible for architectural standards for scaled developments and integrations, ensuring cross-team implementation, maintainability and long-term upgrade capability.
- Your strength is the communication and prioritization ability in dealing with different stakeholders, partners and their dependencies and business vs technology - in German (negotiation certain) English (very good knowledge) French (advantageous)
Notes and original content
- Requirements
- Your strength is the communication and prioritization ability in dealing with different stakeholders, partners and their dependencies and business vs technology - in German (negotiation certain)
- English (very good knowledge)
- French (advantageous)
- Cosa of Friamo
