Product Manager - Customer Relations Centers (CRCs) — Richemont
- Location
- Meyrin
- Contract
- full-time
- Posted
- 73 days ago
Role overview
Reference code: JR128112
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
- Reference code: JR128112
- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Application process
- Product Strategy & Vision: Define and champion the product vision, strategy, and roadmap for all applications and platforms utilized by Richemont's CRCs, aligning with overall business objectives and client experience goals and omni-channel needs.
- Leadership & Oversight: Act as a leader, overseeing and guiding product teams responsible for the development and continuous improvement of CRC-facing products.
- Provide mentorship and strategic direction to ensure consistent product excellence.
- Stakeholder Management: Collaborate extensively with CRC operations, Group Technology and Maisons responsible teams.
- Manage as well external vendors to gather requirements, orchestrate expectations, and ensure product solutions meet diverse business needs.
- Product Lifecycle mindset: Own the end-to-end product lifecycle, from discovery, ideation, and requirements gathering to development, launch, adoption, and post-launch optimization.
- Roadmap & Backlog Management: Develop and maintain a clear, prioritized product roadmap and backlog, ensuring features deliver maximum business value, enhance agent efficiency, and improve the overall client journey.
- Technology Expertise: Drive the strategic adoption and optimization of key technologies within the CRC ecosystem, with a strong focus on Salesforce (particularly Service Cloud) and integrated telephony solutions.
Company and context
- Exceptional stakeholder management, communication, and presentation skills, with the ability to influence and engage effectively at all levels of the organization.
- Strategic thinker with a hands-on approach to problem-solving, execution, and continuous improvement.
- Analytical mindset with the ability to use data to inform decisions and measure impact.
- Experience in the luxury retail or high-end service industry is a significant advantage.
- Fluency in both English and French (written and spoken) is mandatory Richemont #WeCraftTheFuture
Additional details
- At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. The Product Manager
- HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- A Master's degree or relevant certifications (e.g., CSPO, SAFe Product Owner/Product Manager) are a plus. Skills and Experience:
- Fluency in both English and French (written and spoken) is mandatory Richemont #WeCraftTheFuture
Notes and original content
- At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
- YOUR MISSION:
- The Product Manager
- A Master's degree or relevant certifications (e.g., CSPO, SAFe Product Owner/Product Manager) are a plus.
- Skills and Experience:
- Fluency in both English and French (written and spoken) is mandatory
- Richemont #WeCraftTheFuture
Questions about this listing
What salary does Richemont offer for this role?
Richemont lists CHF 97'500 - 165'500 gross per year for this position in Meyrin. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Richemont offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Richemont during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Richemont?
Use the "Apply now" button on this page — it links directly to Richemont's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
