New Client Onboarding Manager — Swissquote
- Location
- Gland
- Contract
- Full-time
- Posted
- 28 days ago
Full description
As Associate Director for New Client Onboarding, you will lead the end-to-end onboarding of corporate and institutional clients across Gland and Zurich, ensuring regulatory compliance, accuracy, and service level targets. Reporting to the Vice-Director and Deputy Head of BRM, you will oversee team operations and people management, aligning delivery with BRM standards and strategic priorities. Key Responsibilities
- Direct the operational and people management aspects of the New Client Onboarding team, fostering a high-performance culture aligned with strategic objectives.
- Oversee end-to-end client onboarding workflows, ensuring strict adherence to regulatory requirements, data accuracy, and service level commitments.
- Actively lead transformation initiatives aimed at process optimization, productivity gains, simplification of procedures and continuous improvement across the function.
- Exercise independent judgment on complex or novel cases, determining when to escalate appropriately while making well-reasoned, timely decisions within established guidelines and guiding your team through them.
- Serve as a trusted partner to Institutional Sales, Compliance, and Legal, ensuring sustainable business growth while upholding the Bank’s risk and regulatory standards.
- As and when necessary, participate in client or prospect meetings to discuss complex cases.
- Actively contribute to recruitment cycle and performance management to ensure a motivated, high-performing, and accountable team.
- Coach and mentor team members, supporting their skill development and career growth.
- Minimum 5–7 years’ track record in client onboarding, KYC/AML, or compliance operations within the financial services sector.
- Previous experience in a leadership or team-lead role is a strong advantage
- Strong knowledge of Swiss regulatory requirements (FINMA, AMLA, CDB) and onboarding due diligence standards
- Very good understanding of client onboarding processes and risk classification
- Ability to prioritize and deliver on multiple tasks in a deadline-driven, high-volume environment
- Strong project management and problem-solving skills
- Ability to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out.
- Excellent interpersonal skills, results-oriented team player
- Excellent communication and presentation skills in English and French, German being an advantage.
“Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.” SQ2
Questions about this listing
What salary does Swissquote offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Gland is CHF 174'500 - 306'000 gross per year — an estimate, not a figure communicated by Swissquote. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swissquote offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swissquote during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Vaud's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Swissquote?
Use the "Apply now" button on this page — it links directly to Swissquote's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
