Horloger CS Diagnostic — Audemars Piguet

Full description

Within the Customer Service, we are looking for a CS Diagnostic Watchmaker to strengthen an expert team and support its transformation.

This position is intended for an experienced watchmaker, capable of combining technical excellence, diagnostic quality and openness to the customer experience. Attached to the Admin Customer Service Manager, you are a member of a team of dealers and collaborate closely with the technical teams and Customer Service. In a context of reorganisation and increased burden, this recruitment aims to strengthen watchmaking expertise and overall performance (quality, time, costs).

The objective is to combine technical excellence, quality of diagnosis and contribution to customer experience, while instilling a new dynamic within a historically highly experienced team.

Your main responsibilities will be

• Analyze the watches received and perform full technical diagnostics
• Prepare, confirm and adjust diagnostics for estimates according to operational and component requirements
• Ensure reliable, consistent and aligned diagnostics with AP standards
• Communicate diagnostics clearly and contribute to customer experience during factory visits
• Propose in continuous improvement projects (process, data, Lean, 5S, component management)
• Efficiently use IT tools to search for components, plans and technical data
• Clock training (CFC or equivalent)
• Experience confirmed (>5 years) in watchmaking (Customer service, production or diagnosis)
• Excellent control of quartz, automatic and manual movements
• Control of complications (a minimum annual calendar, power reserve, flyback chronograph)
• Ability to act as a watchmaker in addition to the role of a quote
• Strong ease with IT tools and multi-system environments
• Excellent analytical skills, rigour and clarity of communication
• Energy, openness, constructive criticism and willingness to change practices

What we offer

• Health insurance (basic and supplementary)
• 5 annual holiday weeks and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes
• A contribution to your sports or cultural activities
• The ability to work remotely depending on the function
• A business restaurant
• An advantageous PBL

Would you like to express your expertise at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing the opportunities that might match your next professional adventure. The male is the female. #LI-JV1