Grievance Orientation Specialist — État de Vaud (Administration cantonale vaudoise)
- Location
- Lausanne
- Contract
- part-time
- Posted
- 113 days ago
Role overview
The General Secretariat is looking for a Specialist in Grievance Guidance from the Department of Health and Social Action.
The Department receives daily calls and letters from people in the Canton who share questions, misunderstood or even dissatisfaction with an interaction they may have had with a health or social institution or with medical, paramedical or social personnel.
The General Secretariat, through the hotline, is responsible for receiving and responding to these messages in order to meet the needs and expectations of users, maintain close dialogue with the population and ensure the highest possible quality of health and social care.
- The General Secretariat is looking for a Specialist in Grievance Guidance from the Department of Health and Social Action.
- The Department receives daily calls and letters from people in the Canton who share questions, misunderstood or even dissatisfaction with an interaction they may have had with a health or social institution or with medical, paramedical or social personnel.
Application process
- Online application on the official career portal offers-emploi.vd.ch.
Company and context
- Planning and organization of meetings.
- For further information, please consult the terms of reference by clicking here or contact Ms Séverine Gehin, Head of the Supervisory Authority at 021/316.52.47 or Catherine Schweingruber, Departmental Legal Officer at 021/316.00.24
- SWC trade employee or equivalent title required.
- Training in patient law and mental health training.
- Experience in a health or social institution of at least 6 years.
- Sensitivity to political issues required.
- Good knowledge of the Vaudian health and social system.
- Writing ability and sound spelling.
- Flexibility, proactivity, active and caring listening.
- Position in the Cantonal Administration of Vaud (State of Vaud), Switzerland.
Questions about this listing
What salary does État de Vaud (Administration cantonale vaudoise) offer for this role?
État de Vaud (Administration cantonale vaudoise) lists CHF 60'500 - 91'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does État de Vaud (Administration cantonale vaudoise) offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with État de Vaud (Administration cantonale vaudoise) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at État de Vaud (Administration cantonale vaudoise)?
Use the "Apply now" button on this page — it links directly to État de Vaud (Administration cantonale vaudoise)'s original listing at offres-emploi.vd.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
