Expert Request & Demand Management — Audemars Piguet
- Location
- Lausanne
- Contract
- Full-time
- Posted
- 42 days ago
Full description
Within the IT Service Management team, your main responsibility will be to lead and evolve the Request & Demand Management processes. You will be the key point of contact between the IT teams and the business to ensure effective, consistent, and high-quality request management.
Responsibilities
In this context, your main responsibilities will be to
- Define and evolve the Request & Demand Management processes
- Support IT teams in applying processes and ITIL best practices
- Ensure the coordination and follow-up of business requests in collaboration with the various IT domains
- Lead the service catalog and associated forms in ServiceNow
- Produce monitoring indicators and contribute to the continuous improvement of processes
- Facilitate governance forums and ensure effective communication with stakeholders
- Train and support teams in adopting the processes
Candidate profile
- With a higher education qualification in computer science or equivalent, you have 8 to 10 years of experience in a similar role
- You have a strong command of ServiceNow and ITIL best practices
- You have proven experience in Demand Management, Request Management, or IT Service Management
- You are comfortable working in a cross-functional environment involving multiple business and IT stakeholders
- Recognized for your organizational skills, analytical mindset, and solution-oriented approach, you are proactive
- Agile and adaptable, you enjoy working in environments undergoing transformation
- You have an excellent command of French and English, both spoken and written
What we offer
- Health insurance coverage (basic and supplementary)
- 5 weeks of annual vacation and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes
- A contribution toward your sports or cultural activities
- The possibility of working remotely, depending on the position
- A company restaurant
- An advantageous LPP plan
Contact
Would you like to share your expertise at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.
The masculine form applies to the feminine.
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Questions about this listing
What salary does Audemars Piguet offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Lausanne is CHF 60'500 - 91'500 gross per year — an estimate, not a figure communicated by Audemars Piguet. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Audemars Piguet offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Audemars Piguet during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Vaud's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Audemars Piguet?
Use the "Apply now" button on this page — it links directly to Audemars Piguet's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
