Digital Services Specialist (80-100%) — Lombard Odier
- Location
- Genève
- Contract
- full-time
- Posted
- 2 days ago
Role overview
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing.
An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody.
- A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing.
- An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
- High school diploma or equivalent; bachelor's degree preferred.
- Hospitality graduates are welcomed.
Key requirements
- High school diploma or equivalent; bachelor's degree preferred.
- Hospitality graduates are welcomed.
- Proven experience in a call center or customer service role, preferably in a banking or financial institution.
- Strong understanding of online banking products, functionalities, and processes.
Application process
- Proficient in using online banking platforms, mobile applications, and related technologies.
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
- Exceptional problem-solving skills with a keen attention to detail.
- Ability to multitask, prioritize and work efficiently in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Proficiency in using CRM systems and other call center software applications.
- Experience in other banking activities / services (i.e
Contacts
- Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels.
Company and context
- Within the Lombard Odier Private Clients unit (PC) the Digital Client Support as part of the COO Office organization has the main mission to design, implement and manage the day to day operational execution of key Banking & Digital servicing.
- The team is based in our Geneva headquarter and operates mostly & globally as first point of contact for the internal clients (mainly Bankers and their Assistants) and external client for all Digital services matter.
- We are seeking a highly motivated and customer-oriented individual to join our team as Digital Services Specialist, specializing in providing support for our online banking products but also eager to develop and support other internal services for our clients and bankers.
- As a Digital Services Specialist , you will play a crucial role in assisting our customers in navigating and utilizing our online banking platform effectively and occasionally other activities.
- Your excellent communication skills and product / services knowledge will enable you to provide exceptional customer service and ensure a seamless online banking experience and optimal service. YOUR ROLE:
- Act as the primary point of contact for customers seeking assistance with online banking products and services.
- Help customers with online account setup, password resets, and general troubleshooting.
- Educate customers about various features and functionalities of our online banking platform to enhance their user experience.
- Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution.
- Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures.
Additional details
- We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Digital Services Specialist (80-100%)
- Your excellent communication skills and product / services knowledge will enable you to provide exceptional customer service and ensure a seamless online banking experience and optimal service.
Notes and original content
- We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.
- Digital Services Specialist (80-100%)
- YOUR PROFILE:
Questions about this listing
What salary does Lombard Odier offer for this role?
Lombard Odier lists CHF 60'500 - 91'500 gross per year for this position in Genève. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Lombard Odier offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Lombard Odier during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Lombard Odier?
Use the "Apply now" button on this page — it links directly to Lombard Odier's original listing at lombardodier.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
