Spécialiste au Centre de Service à la clientèle (f/h/d) — Raiffeisen

Full description

To strengthen our team, we are looking for a personality as a Customer Service Centre Advisor (f/h/d), able to learn quickly, flexibly, service-oriented and with an excellent sense of communication.

We offer a modern and flexible working environment with the possibility of teleworking as well as interesting development options.

Please send the complete file (CV, work certificates, diplomas).

Aufgaben

• Answering our customers' telephone requests on various banking, digital and administrative topics
• Identify customers' needs, offer them adapted solutions (cross- + up-000)
• Participate in targeted outbound campaigns as part of commercial actions or customer information
• Active listening and forwarding specific requests to the relevant services
• Follow regular Dutch to maintain the high quality standards of the Service Centre

Anforderungen

• SWC Customer Relations Officer, SWC Business Employee Bank
• 3 years of experience in customer contact centres or banking
• Perfect mastery of spoken and written French, as well as very good knowledge in German or Italian (level B2)
• A strong interest in the digital environment and a strong interest in digital tools
• Open mind, sense of service and enthusiasm to accompany our customers with professionalism
• Flexibility in a wider time (7.30 a.m. – 21.00 a.m.) according to a lap system (tv)

Wir bieten: We encourage the diversity of perspectives, experiences and skills within our teams, which makes our diversity rich and makes a decisive contribution to our success.