Client Manager (all) — SWICA Gesundheitsorganisation
CHF 60'500 - 91'500
SWICA Gesundheitsorganisation · Lausanne (VD)
- Location
- Lausanne
- Contract
- full-time
- Posted
- 12 days ago
SalaryCHF 60'500 - 91'500
Role overview
An advisory service combining empathy and competence makes all the difference.
As a customer advisor or advisor at SWICA, you actively participate in the satisfaction of our clients.
Your personal development is also important to us.
- An advisory service combining empathy and competence makes all the difference.
- As a customer advisor or advisor at SWICA, you actively participate in the satisfaction of our clients.
Contacts
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail Physical reception of clients
- Ensuring optimal customer satisfaction and portfolio retention and customer recovery
- Processing clients' requests in accordance with first contact resolution, including transfer and performance tasks
- Implementation of regional and national actions for existing clients
- Internal and external correspondence in French, English and German
- Management of opportunities and complaints in accordance with Branch process directives
- Establishing offers and correspondence in the private customer sector
- Monitoring and active processing of tenders sent What distinguishes you from others SWC Trade employee or equivalent training AFA Insurance Certificate Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset Very good mastery of common computer tools Sense of discretion and confidentiality
- Ability to communicate easily, relationship ease
Additional details
- With the SWICA Market Academy and support for the AFA insurance intermediary degree, your evolution will be continuous – in a motivated team, where your ideas will be taken into account and can grow with you. Here's how you contribute to health
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail Physical reception of clients
- Monitoring and active processing of tenders sent What distinguishes you from others SWC Trade employee or equivalent training AFA Insurance Certificate Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset Very good mastery of common computer tools Sense of discretion and confidentiality
- Autonomy, professional awareness and leadership Judicial case and prosecution office
Notes and original content
- With the SWICA Market Academy and support for the AFA insurance intermediary degree, your evolution will be continuous – in a motivated team, where your ideas will be taken into account and can grow with you.
- Here's how you contribute to health
- Timely management of contact points in the areas of telephony, e-mail, NPA, handling of CRM tasks, physical mail
- Physical reception of clients
- Monitoring and active processing of tenders sent
- What distinguishes you from others
- SWC Trade employee or equivalent training
- AFA Insurance Certificate
- Experience in insurance or brokerage
- Excellent oral and written communication in French and English, German an asset
