Chargé/e de clientèle — CSS Versicherung

Full description

Do you want to respond to customer requests in accordance with their expectations, empathically and competently? Then our position at the Customer Service Centre is for you! In our Centres in German, French and Italian Switzerland, we respond effectively and personally to the various requests of our customers and service providers.

Joinable Monday to Friday from 08:00 to 18:00, you will be the first contact of our clients and the CSS business card. You will inform our clients on various topics (primitives, fonts, payment traffic, contractual changes, etc.) and you will support our network of agencies in tracking our clients.

Your mission

• Respond to customer requests on telephone and written channels
• Provide competent information on all aspects of health insurance
• Advise and assist our clients in their requests by ensuring that they are enthusiastic
• Identify sales and loyalty opportunities to pass them on to our agencies

What you bring

• From business training, you have a first experience in a health insurance and/or in a Customer Service Centre
• Thanks to your oral expression and editorial convenience in French and/or German/Italian (English as an asset), you contribute to quality customer service
• Customer orientation and solutions, you have a good adaptability
• Available during business hours according to our customers' needs
• Use of common computer tools
• Vivacity of mind, ability to work as a team and stress resistance
• Work flexibly: Adapts your work every year to your lifestyle, with opportunities for part time and other flexible models such as telework, to name but one.
• Enthusiasm your purse: Benefits such as bonuses, Reka cheques, preferential health insurance premiums, etc., which can quickly reach several thousand francs per year.
• Choose your holiday model: Five or six weeks of vacation? You choose. You work 41 or 42 hours a week, respectively.
• Keep training: We want you to continue training internally or externally and generously support you with time and money.
• Keep the form: ergonomic work places, promotion of psychic well-being and many other offers related to health.
• Engage in social matters: Is life good for you? So make others enjoy it and broaden your horizons, alone or as a team.

Contact

Questions about your superior position? Elena Mirabela Oprea is here for you. 058 277 64 74

Do you have any questions about the recruitment process? Kilian Besuchet is here for you. 058 277 67 38

Your future team

Nearly 1.7 million clients, nearly 100 agencies, nearly 3,000 collaborators and one of the Swiss leaders in health insurance and things. It's not nothing and it allows us to move things. Our roots date back to 1899. Since then, we have developed in a healthy way, but we do not rest on this: we still have many plans for the future, perhaps with you?