Business Analyst IT (CRM) — Audemars Piguet

Full description

Under the responsibility of the Domain Manager Retail Solutions, your main mission will be to play a key role in identifying, analysing and transforming business needs into high-value technology solutions. As a Business Analyst IT, you are the preferred partner of business teams to identify opportunities for improvement, optimize processes and translate business needs into digital solutions that create value. You support the transformation of our customer journeys and contribute to the evolution of our CRM and Retail platforms in order to offer a coherent, personalized and omnichannel experience to our customers around the world. With your understanding of business issues and technological capabilities, you contribute to the definition of the roadmap, the prioritization of initiatives and the success of strategic projects supporting Audemars Piguet's ambitions.

Within this framework, your main responsibilities will be

• Understand the needs of commercial teams and translate them into digital solutions that create value
• Contribute to the prioritization of the portfolio of initiatives based on their business value, impact and feasibility
• Conduct scoping workshops, collect and formalize business requirements in the form of user stories, processes and functional specifications
• Work closely with development, architecture, integration and quality teams to ensure solutions that meet the needs and standards of the company
• Contribute to the development and development of the CRM and Retail Roadmap in relation to Audemars Piguet's strategic objectives
• Participate in the design, testing, recipe, deployment and accompanying phases of change to ensure the adoption of solutions
• Monitoring initiatives, identifying risks, proposing mitigation plans and communicating progress to stakeholders
• Analyze the performance of solutions and user feedback to identify opportunities for continuous improvement and process optimization
• Promote collaboration between business teams, end users, external partners and IT teams in an international environment
• Contribute to the innovation and digital transformation of CRM and Retail domains by identifying trends, best practices and new technological opportunities
• Experience confirmed as Business Analyst IT
• Significant experience on CRM, Clienteling, Marketing or Retail projects
• Strong expertise on Salesforce Marketing Cloud
• Excellent skills in analysis, structuring and prioritization
• Experience in piloting IT projects
• Experience in communicating with a variety of people (IT & trades)
• Internal client-oriented approach and continuous improvement
• Natural leadership and ability to influence without hierarchical authority
• Ability to evolve in a transverse and multi-stakeholder environment
• You are fluent in French and have very good knowledge of English

What we offer

• Health insurance (basic and supplementary)
• 5 annual holiday weeks and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes
• A contribution to your sports or cultural activities
• The ability to work remotely depending on the function
• A business restaurant
• An advantageous PBL

Would you like to express your expertise at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing the opportunities that might match your next professional adventure. The male is the female. #LI-JF1