Assistant·e clientèle en charge du relevé des fréquences en reconversion professionnelle — FFS Officine (Ferrovie Federali)

Full description

Client assistant in charge of frequency survey in professional conversion 50% - - - - - - Move Switzerland with us. Client Assistant in charge of frequency survey in vocational conversion Lausanne, 01.03.2027, 50% Apply here

What awaits you.

As a customer assistant in charge of the frequency survey, you are in direct contact with travellers and seek to identify their travel habits. A part-time training (50%) varied and paid for four months awaits you, during which you will receive both theoretical and practical teaching. Our training sites are located in Olten and Zurich Altstetten. After completing the examination for your training, you will work on a team basis and on a part-time basis (50%) and will act as a customer assistant for the frequency survey throughout Switzerland, starting and finishing your services each time at the same training site. The Customer Assistance section offers you interesting possibilities for development, such as the training of customer assistants in charge of the control of transport documents, lasting four months, or the training of customer assistants, lasting eight months. As a customer assistant in charge of the frequency survey, you contribute to our central objective: to energize the clientele. You see irregular schedules and teamwork as an advantage to enjoy your free time while others work. At home, working at night and on weekends entitles us to additional remuneration, for example CHF 16.– an hour for Sunday work. Time increases of 10 to 30% are granted for night work, which gives you more free time. To find out about benefits, such as free GA and reduced-cost overseas travel (for family as well), visit our website under Benefits. Learn more about this profession in recording the information session. What you can move.

• As a customer assistant in charge of the frequency survey, you are in direct contact with the customers you accompany throughout their journey. You ask passengers and passengers about their itinerary and transportation documents in order to analyse their travel behaviour.
• You enter the data collected on an electronic device.
• You inform customers about their journey, ensure their comfort and direct the flow of people.
• As part of a very varied professional daily, you make Switzerland move with different colleagues every day.
• With an extremely precise service plan, you complete your work on time, without having to do any other tasks or process emails.

What you bring.

• You have a sense of communication, a sense of openness and a sense of sensitivity to people and your strong customer orientation. Thanks to your excellent communication skills and your high ability to manage conflicts, you make a decisive contribution to a positive customer experience.
• To carry out tasks that are sometimes physically challenging, we rely on collaboration and teamwork.
• You have an affinity for the numbers, quickly assimilate the information and distinguish with a keen sense of responsibility. You work efficiently and accurately, master digital work tools and are willing to work on a team basis.
• You have successfully completed a professional apprenticeship (minimum two years) or are mature. Your motivation matters more to us than the branch you come from.
• You have very good knowledge in French (level C1) and you are already able to speak in German. You are also willing to obtain at least one language diploma (level A2) within two years in German.
• During the application process, we will ask you for an extract from the criminal record as well as the current prosecution and bankruptcy register (less than three months old). This document may be ordered at the time of a personal interview.

Your salary and benefits.

We have a fair and progressive wage system and we are actively committed to equal pay. This is why additional and detailed information on the SBB salary system can be consulted in full transparency. This position falls within the D level and gives entitlement to a level 0 regional allowance. Learn more about salary and benefits .

Here's a good way to start.

The fact that you want to move Switzerland with us is the greatest motivation for us. We therefore waive our request for a cover letter for this position. If you wish, you can write to us in our application tool.

Procedure.

× Deadline for submission of applications 08.11.2026 Final decision 2 months after postulation Deadline for submission of applications 08.11.2026 Final decision 2 months after postulation Any questions? About the application process Recruitment Support SBB Tel. + 41 51 220 20 29 [email protected] Candidate FAQ About the post Job ID 103987 Blendi Berisha, Customer Support Team Leader Tel. +41 512 81 68 65 Applications by e-mail will unfortunately not be taken into account. For this position, we do not accept any records of investment agencies.

What we offer.

Benefits

More We allow flexible working hours and part-time work. As an employer, we also know how to be flexible when it comes to reconciling work and privacy. More More Welcome to Diversity Welcome to Diversity More With more than 150 different professions represented in the group, career and development opportunities at the SBB are almost endless. This is why we are committed to a working environment in which all employees can value their individual strengths, experiences and mentalities. More More Career and development Career and development More We encourage our employees based on their personal aspirations and ambitions. SBB also participates in external continuing training which serves both the interests of employees and the company in the form of a financial and/or time contribution made available. More More

Requirements

• Vous avez le sens de la communication, faites preuve d'ouverture et vous distinguez par votre attitude prévenante envers les personnes et votre orientation clientèle marquée. Grâce à vos excellentes compétences en matière de communication et à votre grande aptitude à gérer les conflits, vous contribuez de manière décisive à une expérience client positive.

• Pour mener à bien les tâches qui sont parfois éprouvantes sur le plan physique, nous misons sur la collaboration et l'esprit d'équipe.

• Vous avez une affinité pour les chiffres, assimilez rapidement les informations et vous distinguez par un sens aigu des responsabilités. Vous travaillez de manière efficace et précise, maîtrisez les outils de travail numériques et êtes disposé·e à travailler par équipe.

• Vous avez achevé avec succès un apprentissage professionnel (de deux ans minimum) ou êtes titulaire de la maturité. Votre motivation nous importe plus que la branche d'où vous venez.

• Vous disposez de très bonnes connaissances en français (niveau C1) et vous êtes déjà capable de vous exprimer en allemand. Vous êtes également disposé·e à obtenir au moins un diplôme de langue (niveau A2) dans un délai de deux ans en allemand.

• Lors du processus de candidature, nous vous demanderons un extrait du casier judiciaire ainsi que du registre des poursuites et faillites actuel (datant de moins de trois mois). Ce document pourra être commandé au moment de la convocation à un entretien personnel.

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