Apprenti·e agent·e relation client — tl (Transports publics de la région lausannoise)
- Location
- Lausanne
- Contract
- Full-time
- Posted
- 48 days ago
Full description
In the event of a change of course, we are committed to supporting you throughout your training to develop the knowledge necessary for your professional success.
Are you looking for a place to learn in a company that offers its apprentices the best conditions for training? Are you motivated, curious and willing to invest in your future? Then join us!
On 1 August 2027 we are looking for a
Apprenticeship Customer Relations Officer Your Mission
Within our Service Center, you participate in
- To the telephone reception by responding to requests from customers
- The receipt, sorting, distribution and orientation of written requests
- At the VAS regarding our offer, our products, our services and found objects
You will also be asked to participate in continuous improvement projects with the entire Service Center team.
Your profile
- To the benefit of the compulsory school leaving certificate
- You like contact with others and have a sense of service
- You are comfortable with exchanges, especially by telephone, and enjoy finding solutions for customers.
- Listening, patient and courteous, you can adapt to different people and situations
- Very good speech ability, oral and written in French
- Ability to quickly process, inform and keep calm, even when there are many requests
- Vif·ve d, spirit, curiosity and appreciation of teamwork
- Want to commit to the development of public transport
Further information
What we offer you
- 13 months' salary
- 6 weeks of vacation up to 20 years
- Annual exit of apprentices
- A half-yearly bonus based on results and benefits
- Recreational activity and fitness room at preferential prices
- Business restaurant at headquarters with preferential prices for apprentices
- Free of charge for transport on the network or acquisition of a general subscription at preferential prices
- Structured coaching to help you achieve success
- The opportunity for some apprentices to continue with us after training
Applications must contain
- Letter of motivation explaining your willingness to join the tl
- curriculum vitae
- Copy of school bulletins for the last three years
- Work experience or internships
- Copy of the document, identity and residence permit (if you are not Swiss)
In the tl, talent has no gender: we accept with the same interest women and men candidates.
Questions about this listing
What salary does tl (Transports publics de la région lausannoise) offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Lausanne is CHF 43'500 - 80'000 gross per year — an estimate, not a figure communicated by tl (Transports publics de la région lausannoise). The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does tl (Transports publics de la région lausannoise) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with tl (Transports publics de la région lausannoise) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Vaud's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at tl (Transports publics de la région lausannoise)?
Use the "Apply now" button on this page — it links directly to tl (Transports publics de la région lausannoise)'s original listing at carrieres.t-l.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
