Tracking Insight Manager Relationship 80-100%, Temporary 12 months — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- temporary
- Posted
- Yesterday
Role overview
Zurich Insurance is on an exciting journey to become a truly customer led organization.
Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team. This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business. These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs. Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions. As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business. Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- Analyze feedback, derive insight, report and present to stakeholders across the organization, including senior management at global, regional and local level.
- Drive the combination of data sources to strengthen relevance to decision making and impact on performance e.g. correlation analysis linking customer experience with financials.
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
- correlation analysis linking customer experience with financials.
- A curiosity and experience exploring or applying AI tools in a research/insight context (e.g.
Main responsibilities
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change. What you will do
Key requirements
- correlation analysis linking customer experience with financials.
- A curiosity and experience exploring or applying AI tools in a research/insight context (e.g.
- Strong analytical, (insights) writing/communications as well as workshop facilitation skills.
- Working language is primarily English.
Application process
- AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Define, evolve and conduct global studies, coordinating between multitude of markets and partnering with the respective agency.
- We look forward to receiving your online application today!
Company and context
- Zurich Insurance is on an exciting journey to become a truly customer led organization.
- Zurich’s Group Customer Office is playing a pivotal role on that journey and is involved in a broad range of activities - working with all our regions and markets across the globe to shape the customer agenda.
- To support this effort, we are looking for a passionate, data-driven, and innovative insights expert to join our Customer, Market & Brand Insights team.
- This role is paramount in evaluating our brand health and customer experience through our continuous Global Brand tracking study and Relationship NPS studies that inform decision making across 20+ markets and at every level of the business.
- These fundamental studies enable us to diagnose brand perceptions and deep dive into the customer experience (CX) shaping future strategies and improving how we deliver against customer needs.
- Working closely with local markets, as well as regional management and other Group functions, this role will include planning, delivery and evolving these tools to ensure data-based insights are generated to influence business decisions and actions.
- As the volume and volume and complexity of data grows, we’re evolving how we work - embracing AI tools to accelerate data processing and transform how insight is presented to the business.
- Our intention is to spend less time on production and more time on interpretation, implementation and communication that drives action.
- Act as customer champion, raising awareness, providing guidance and training to the organization on key dimensions and insights of our program to drive actions.
- Take ownership of the two continuous global studies and ad hoc retail RNPS studies ensuring smooth project management and delivery of robust and relevant data and KPIs into the business.
Additional details
- Reporting to the Head of Global Brand Tracking & NPS, the candidate’s key responsibilities will focus on consistently delivering these important insights platforms, so they evolve with the business needs and drive change.
- Apply AI and emerging technology to insight work to increase efficiency in data processing, synthesis and reporting, enabling shaper focus on interpretation, narrative and business implication.
- Work location is Zurich with travel potentially required up to 10%
- Be part of a team that is creating a brighter future together.
Notes and original content
- What you will do
- What you bring
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 68'000 - 103'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a fixed-term contract position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
