Sr. Compliance/Complaints Officer - 18 month contract — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- internship
- Posted
- Yesterday
Role overview
The Opportunity
Are you looking for a caring, collaborative, value‑driven workplace with inspiring teammates and leaders?
Do you have the ambition to grow, make an impact, and thrive with one of the world’s leading global insurance providers?
- The Opportunity
- Are you looking for a caring, collaborative, value‑driven workplace with inspiring teammates and leaders?
- This is a unique opportunity to grow your knowledge and experience in a supportive environment where your voice matters.
- Advise first-line teams on Compliance Policies, controls, processes, training, and implementation requirements.
Key requirements
- This is a unique opportunity to grow your knowledge and experience in a supportive environment where your voice matters.
- Advise first-line teams on Compliance Policies, controls, processes, training, and implementation requirements.
- Bachelors Degree in Law and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area OR
- Experience with market conduct examination process and procedures
- Complaint handling experience. A post-secondary degree in a related discipline.
- High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area OR
Application process
- Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications.
- Artificial intelligence is not the sole basis for candidate shortlisting or selection.
- All hiring decisions are reviewed and made by qualified hiring professionals.
- Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. What you will do
- Act as Zurich Canada’s Complaints Officer and support fair, impartial, and timely complaint handling, continuously improve the Complaints Handling process in collaboration with the Customer Care and Claims Team.
- Assess compliance risks across business activities, customer conduct, complaints, projects, tools, and systems.
- Provide practical guidance on key compliance risks, including customer fairness, financial crime, sanctions, anti-bribery, anti-corruption, and data privacy.
- Advise first-line teams on Compliance Policies, controls, processes, training, and implementation requirements.
Contacts
- If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here .
Company and context
- Experience collaborating across business units in a matrixed organization.
- Bilingualism in English and French is an asset.
- Strong oral and written communication skills.
- Management, agile working, and data analytics skills are considered assets. Our Culture
- At Zurich, we are proud of our culture.
- We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB).
- We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.
- Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued.
- We value your input and strive to give our employees the tools they need to make an impact.
Additional details
- Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
- Partner with internal stakeholders to support regulatory relationships, business priorities, and Compliance initiatives. Job Qualifications What you bring to the table
- Bachelors Degree in Law and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- High School Diploma or Equivalent and 8 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Claims, Marketing, Underwriting or Compliance area
- Knowledge of national/local compliance laws and regulations
- Complaint handling experience. A post-secondary degree in a related discipline.
- Management, agile working, and data analytics skills are considered assets.
- Read more at www.zurichcanada.com . A future with Zurich
Notes and original content
- What you will do
- Partner with internal stakeholders to support regulatory relationships, business priorities, and Compliance initiatives.
- Job Qualifications
- What you bring to the table
- Complaint handling experience.
- A post-secondary degree in a related discipline.
- Our Culture
- Work for us.
- Read more at www.zurichcanada.com .
- A future with Zurich
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 95'000 - 132'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a internship position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
