Senior Business Analyst — Zurich Insurance (sede Ticino)
NewCHF 142'000 - 249'500
Zurich Insurance (sede Ticino) · Lugano (TI)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 142'000 - 249'500
Role overview
Job Summary 1.
Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
- Job Summary 1.
- Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
- Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on timely basis. 2.
- Prepare and present/propose to stakeholders as-is and to-be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integrations logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible. 3.
- Education & Experience 1.
- Experience in General and/or Life insurance with in-depth understanding of insurance products and processes.
Main responsibilities
- Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on timely basis. 2.
- Prepare and present/propose to stakeholders as-is and to-be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integrations logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible. 3.
- Identify functional improvement & technical development areas and ideate & define to-be model / solution design with technical teams. 4.
- Develop and maintain requirement traceability matrix and prioritize requirements with stakeholders with alignment to project objectives and timeline. 5.
- Collaborate with project manager and technology team to define project scope, develop high-level project plan and perform risk assessment. 6.
- Perform quality review checks on project deliverables from project teams where required. 7.
- Design test scope & develop test plans, manage/perform and support testing, and conduct training/change management activities. 8.
- Manage post implementation activities including incident resolution/problem solving with root cause analysis, stakeholder engagement activities, lessons learnt for improvement, etc. 9.
- Education & Experience 1.
- Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields. 2.
Key requirements
- Education & Experience 1.
- Experience in General and/or Life insurance with in-depth understanding of insurance products and processes.
- Experience in Agile and Waterfall methodologies.
- Strong process modeling, analytical/numeracy, problem-solving and system design skills.
- Experience in digital transformation or system/platform modernization projects in General and/or Life insurance.
Application process
- Adapt and apply appropriate delivery methodologies such as SCRUM or Waterfall, where assessed to be best suited for the specific project.
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Additional details
- Responsibilities 1.
- Let’s continue to grow together!
Notes and original content
- Proficiency with Ms Visio or other process modeling tools, JIRA, Confluence and other tools for project/system delivery.
- Location(s): MY
