Teamleiter Kunden-Innendienst (a) 100% — Geberit

Full description

MAIN TASKS

You lead a dedicated in-house service team of around 18 employees and shape the service culture sustainably with your personality, your leadership understanding and your customer orientation. Together with your team, you are responsible for the professional handling of customer concerns by telephone and e-mail, the efficient scheduling of service assignments and the reliable handling of administrative processes in customer service. You ensure a high level of customer satisfaction, service quality and the continuous development of customer service. You also take on the following tasks:

• Responsibility for the professional and human leadership, promotion and further development of the team
• Ensuring a customer-oriented, high-performance and appreciative service culture
• Coaching and development of employees as well as promotion of personal responsibility and continuous improvement
• Management and further development of day-to-day operations with focus on efficiency, quality and customer satisfaction
• Analysis of relevant key figures and derivation of suitable measures for the continuous optimization of services, processes and resources
• Active cooperation with internal interfaces
• Perform operational tasks in day-to-day business to ensure customer proximity and support the team

PROFILE

For this responsible position, we are looking for a convincing leader who has already successfully led teams in the customer service environment and develops employees with enthusiasm, clarity and appreciation. You also bring the following:

• Completed basic commercial training with further training in leadership and/or customer service
• Several years of successful management and development experience in a customer service, customer service or contact center environment
• Sound practical experience in customer service and a strong understanding of customer-oriented processes and service quality
• High customer, service and quality orientation as well as strong communication and coaching skills
• Enjoy taking responsibility and actively shaping and implementing changes
• Very good knowledge of German (English and French is an advantage)

Do you also have excellent manners and make clear decisions even in challenging situations? Then we look forward to meeting you.