Kundenbetreuer:in Contact Center Personenversicherung — AXA Svizzera

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Come to AXA, the leading insurance company in Switzerland

• as you are a communicative personality, love customer contact and feel comfortable in the digital environment? Then we are looking for you to strengthen our contact center in the area of personal insurance! In the area of customer operations, we design the individual experiences of our customers in the event of damage and performance. They are our focus and together with them we find the right solution. In this way, our customer-first mentality ensures maximum customer satisfaction. Your contribution
• You accept questions about occupational pensions, life, accident and medical allowance insurance by phone and process them in a solution-oriented manner
• You answer customer inquiries by e-mail as well as via digital channels such as WhatsApp and iMessage
• You forward consulting and offer questions professionally and process complaints in a solution-oriented manner. You contribute to the continuous optimization of our processes
• with the aim of constantly increasing customer satisfaction
• You work closely with other specialist areas in order to deal efficiently and holistically with your skills and talents
• You have a completed commercial education or an equivalent degree
• You have professional experience in the social security sector (especially knowledge of occupational pension provision is an advantage)
• You communicate safely in German and have very good French or Italian skills in word and writing
• You enjoy working with digital tools and are routine in dealing with MS-Office products
• You work structured, quickly recognize connections and tackle tasks on the initiative
• You are capable of teamwork, resilient and bring a high customer and service orientation with our application process Get to know our application process and get answers to questions that applicants often ask us. If you need support during the application process, just get in touch. The colleagues from recruiting are happy to help you. At AXA, we focus on trust, flexibility and teamwork. At the heart of our new working model "Smart Working" is your contribution to company goals and not the place where you work. Diversity & Inclusion Diversity, equal opportunities and inclusion are important to us at AXA. Our corporate culture promotes respect and openness so that every person can develop their full potential with us.