Sachbearbeiter:in Front Office Leistungen Ambulant — AXA Svizzera

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Come to AXA, the leading insurance company in Switzerland

• do you feel like a dynamic and growing environment at a top employer? Are you ready to roll up your sleeves, get involved and work in the latest and at the same time strongly growing business area of AXA Switzerland – health care?
• YES? Then you are right with us! AXA healthcare was founded in the summer of 2017 and now has more than 200,000 customers. The offer of health care includes health insurance and innovative services such as the billing and billing service. With these services, which are unique throughout Switzerland, our customers save money: not only do we take over the administrative effort for them. Saving time or money? At AXA you can do both! In this responsible position, you ensure efficient and high-quality handling in the operational front office. Together with a dedicated team, you will ensure first-class customer service and actively contribute to the sustainable success of the healthcare sector. A versatile range of tasks awaits you with the opportunity to contribute to cross-divisional projects if appropriate. In health care, you work in the field of prevention at AXA Switzerland. With our diverse and advanced products, we create freedom and security for our customers so that they can make their lives carefree. Your contribution
• You take on a central hub function and stand by telephone as in writing in exchange with insured persons, service providers and other stakeholders. You ensure a competent, solution-oriented support
• You act as a gatekeeper for all customer concerns in the area of AXA health care
• You ensure a high quality of service in the digital channels (customer portal, myAXA app you achieve this with the innovative tools that we provide you with
• You work closely with the back office as well as with internal interfaces and promote a smooth, cross-departmental cooperation
• You coordinate customer concerns independently and efficiently pass them on to the relevant specialist areas Your skills and talents
• Commercial training with experience in the health insurance environment and / or basic medical training (e.g. Pharma Assistant:in, Drogist:in, MPA, FaGe, nurse)
• Joy of demanding customer conversations as well as pronounced communication skills
• Very good German language skills in word and writing; A second national language (French or Italian) is mandatory. Knowledge of English is an advantage
• High customer orientation with the aim of ensuring an excellent customer experience
• Flexible, independent and resilient personality with strong teamwork
• Joy at work in a dynamic and performance-oriented environment Our application process Get to know our application process and get answers to questions that applicants often ask us. If you need support during the application process, just get in touch. The colleagues from recruiting are happy to help you. At AXA, we focus on trust, flexibility and teamwork. At the heart of our new working model "Smart Working" is your contribution to company goals and not the place where you work. Diversity & Inclusion Diversity, equal opportunities and inclusion are important to us at AXA. Our corporate culture promotes respect and openness so that every person can develop their full potential with us.