Impiegato d'albergo — Prime International Jobs by von Arx
- Location
- Locarno
- Contract
- Full-time
- Posted
- 2 days ago
Full description
Il datore di lavoro è alla ricerca di un/a
Responsabile del Front Office / Responsabile della Divisione Camere 100% (professione segnalata)
Mansioni
- gestione e sviluppo professionale del team del front office
- responsabilità del corretto e professionale svolgimento di tutti i processi di reception e di assistenza agli ospiti
- coordinamento e monitoraggio di prenotazioni, occupazione delle camere e arrivi/partenze
- garantire un'assistenza di prima classe e un servizio di alta qualità
- creazione e ottimizzazione dei turni e degli orari di lavoro del personale
- formazione, motivazione e supporto dei dipendenti
- partecipazione all'ottimizzazione delle tariffe delle camere, delle offeredte e dei tassi di occupazione
- stretta collaborazione con la direzione dell'hotel e i reparti operativi
- gestione professionale dei feedback e dei reclami degli ospiti
- miglioramento continuo dei processi interni e degli standard operativi
Requirements
- formazione professionale completata nel settore alberghiero, turistico o qualifieda equivalente
- almeno due anni di esperienza professionale in un ruolo analogo nel settore alberghiero o marittimo
- preferibilmente, esperienza manageriale iniziale o pluriennale
- buona conoscenza del tedesco, Italyo, francese e/o inglese
- esperienza con sistemi di gestione alberghiera e di prenotazione (PMS), ad esempio Protel Air o simili soluzioni
- forte orientamento al servizio e comportamento professionale
- capacità organizzative, forte senso di responsabilità e mentalità imprenditoriale
- stile di lavoro indipendente, strutturato e orientato alla soluzione
- disponibilità a lavorare con orari flessibili, inclusi fine settimana e festivi
Cosa ti aspetta
- a posizione di responsabilità manageriale in un contesto turistico stimolante
- variabilità di mansioni con opportunità di sviluppo
- collaborazione con una clientela internazionale
- ambiente di lavoro professionale con processi decisionali rapidi
- prospettive di carriera a lungo termine con contratto a tempo indeterminato
- la tua posizione e le tue responsabilità saranno definite in base alla tua esperienza e alle tue qualifiedhe
Dettagli impiego
- sede di lavoro Locarno
- occupazione al 100%
- impiego da subito, a tempo indeterminato
- lavoro a turni, lavoro domenicale e lavoro festivo
- retribuzione salariale in base al CCNL del settore
Their tasks
- Professional and personnel management as well as further development of the front office team
- Responsibility for a professional and smooth operation of all reception and guest service processes
- Coordination and monitoring of reservations, room occupancy and arrivals and departures
- Ensuring first-class guest care and high service quality
- Creation and optimisation of operational and service plans
- Training, motivation and support of employees
- Cooperation in the optimization of room prices, offers and utilization
- Close cooperation with the hotel management and the operational departments
- Professional processing of guest feedback and complaints
- Continuous improvement of internal processes and operational standards
Your profile
- Completed training in the hospitality, tourism or comparable qualification
- At least two years of professional experience in a comparable role within the hospitality or shipping industry
- Ideally, first or several years of leadership experience
- Good language skills in German, Italian, French and/or English
- Experience in dealing with hotel management and reservation systems (PMS), such as Protel Air or comparable solutions
- Strong service orientation and professional appearance
- Organizational skills, responsibility and entrepreneurial thinking
- Independent, structured and solution-oriented working method
- Willingness to work flexible hours, including weekends and public holidays
What awaits you
- Responsible leadership position in an attractive tourist environment
- Versatile task area with design possibilities
- Cooperation with an international group of guests
- Professional working environment with short decision paths
- Long-term professional prospects in permanent employment
- Position and responsibilities are determined according to your experience and qualification
Questions about this listing
What salary does Prime International Jobs by von Arx offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Locarno is CHF 49'500 - 75'000 gross per year — an estimate, not a figure communicated by Prime International Jobs by von Arx. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Prime International Jobs by von Arx offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Prime International Jobs by von Arx during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes. For EU/EFTA citizens the G permit no longer depends on a border zone: you need residence in an EU/EFTA state, a Swiss contract and a return home at least once a week. The 20 km band matters for taxation, not for the permit. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks. The permit lasts five years with an open-ended contract or one over a year, otherwise for the length of the contract.
How do I apply for this position at Prime International Jobs by von Arx?
Use the "Apply now" button on this page — it links directly to Prime International Jobs by von Arx's original listing at job-room.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
