Customer Service Specialist - German Speaking — Damiani Group
NewCHF 59'000 - 90'500
Damiani Group · Mendrisio (TI)
- Location
- Mendrisio
- Contract
- other
- Posted
- Yesterday
SalaryCHF 59'000 - 90'500
Role overview
Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences.
To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.
- Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences.
- To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.
- Key Responsibilities
- Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
Main responsibilities
- Key Responsibilities
- Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
- Process and monitor orders, shipments, returns, repairs, and service requests.
- Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
- Maintain accurate customer and order information within CRM and ERP systems.
- Handle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking.
- Contribute to customer satisfaction initiatives and continuous process improvements.
- Prepare reports and support the monitoring of customer service KPIs and performance metrics. Requirements Required Qualifications
- Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
- Fluent German (C1/C2 level), both written and spoken.
Contacts
- Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
Company and context
- High level of accuracy, organization, and attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM systems. Nice to Have
- Proficiency in an additional language such as French, Spanish, Italian, or another European language.
- Experience within the luxury, jewelry, watches, or fashion sectors.
- Knowledge of SAP or other ERP systems.
- Experience supporting international customers and stakeholders across EMEA markets. Personal Competencies
- Strong customer orientation and service mindset.
- Ability to build positive relationships with customers and internal stakeholders.
- Excellent organizational and multitasking skills.
- Team player with the ability to work effectively in a fast-paced, international environment.
Additional details
- Prepare reports and support the monitoring of customer service KPIs and performance metrics.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Experience supporting international customers and stakeholders across EMEA markets. Personal Competencies
Notes and original content
- Requirements
- Nice to Have
- Experience supporting international customers and stakeholders across EMEA markets.
- Personal Competencies
