Customer Service Specialist - German Speaking — Damiani Group
- Location
- Mendrisio
- Contract
- Full-time
- Posted
- 136 days ago
Full description
Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.
Key Responsibilities
- Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
- Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
- Process and monitor orders, shipments, returns, repairs, and service requests.
- Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
- Maintain accurate customer and order information within CRM and ERP systems.
- Handle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking.
- Contribute to customer satisfaction initiatives and continuous process improvements.
- Prepare reports and support the monitoring of customer service KPIs and performance metrics.
Requirements
Required Qualifications
- Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
- Fluent German (C1/C2 level), both written and spoken.
- Good command of English (minimum B2 level).
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- High level of accuracy, organization, and attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM systems.
Nice to Have
- Proficiency in an additional language such as French, Spanish, Italian, or another European language.
- Experience within the luxury, jewelry, watches, or fashion sectors.
- Knowledge of SAP or other ERP systems.
- Experience supporting international customers and stakeholders across EMEA markets.
Personal Competencies
- Strong customer orientation and service mindset.
- Ability to build positive relationships with customers and internal stakeholders.
- Excellent organizational and multitasking skills.
- Team player with the ability to work effectively in a fast-paced, international environment.
- Proactive, flexible, and solution-driven approach.
Questions about this listing
What salary does Damiani Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Mendrisio is CHF 59'000 - 90'500 gross per year — an estimate, not a figure communicated by Damiani Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Damiani Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Damiani Group during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes. For EU/EFTA citizens the G permit no longer depends on a border zone: you need residence in an EU/EFTA state, a Swiss contract and a return home at least once a week. The 20 km band matters for taxation, not for the permit. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks. The permit lasts five years with an open-ended contract or one over a year, otherwise for the length of the contract.
How do I apply for this position at Damiani Group?
Use the "Apply now" button on this page — it links directly to Damiani Group's original listing at careers.damianigroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
