Customer Service Representative - Chat (w/m/d) — Galaxus

Full description

For our Live Chat support, we are looking for motivated, creative, and reliable part-time (50%) support for our multinational team, starting by arrangement. If you enjoy interacting with customers, love teamwork, and impress with curiosity and that certain something, then you are exactly right for us!

Tasks

• Individual, friendly, and competent customer support via Live Chat in German
• Comprehensive and efficient advice on products as well as problems and uncertainties
• Processing and recording of orders as well as handling of warranty and return requests
• Exchange with the team and supervisors to improve workflows

Requirements

• 2+ years: Customer service
• No specific education/training required: Customer service
• You already have experience in customer service – ideally in a retail or call center environment
• You enjoy using a laptop and have experience in fast and error-free typing. You like trying out new technologies
• You have excellent written German skills and good spoken English skills. Written French or Italian skills are a big plus
• You are empathetic, articulate, team-oriented, and know how to organize yourself well with a multitude of tasks
• You are flexible in terms of time and can work in the following shifts: Mon–Wed 08:00–11:00 (home office), Thu 15:00–19:00 (on-site in Zurich), Fri 08:00–11:00 (home office) as well as Sat 09:00–13:00 (home office)
• With your analytical skills, you grasp tasks quickly and weigh up the best course of action together with the customers
• Be resilient in changing times and tackle changes positively
• You use your innate creativity and initiative to solve problems and drive change with innovative approaches to achieve goals
• Recognizing potential for improvement and implementing changes to increase productivity and effectiveness
• German (fluent)
• English (fluent)
• French (good knowledge)
• Italian (good knowledge)

What we offer

• Values instead of blah-blah: Cooperative, innovative, pirate-like, self-responsible, ambitious – we demand these five values from everyone and live them all.
• Think for yourself courageously: We encourage everyone to think for themselves and actively. And we love it when you also think courageously, newly, and differently.
• Uncomplicated: We avoid the unnecessary and focus on what is important. From mastering challenges to celebrating our successes.
• Flexibility instead of bending (Office Jobs): In addition to home office options, we enable you to have up to 8 weeks of workation. Furthermore, every position is also possible with an 80% workload.
• Rapid growth: With us, you grow and develop continuously. And you receive EDU points (2,000 CHF for employees in Switzerland, 1,600 EUR for German employees, and 700 EUR for our Serbian employees) for your further development so that you do not stand still.
• Further benefits Switzerland: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet, and TV subscriptions at company rates, and other advantages.

Contact Application & Contact Carli Connelly People Attraction & Active Sourcing Specialist

Employment level: 50%