Customer Service Executive (12-months Contract) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
Role overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team.
The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.
- We are seeking a dedicated and empathetic Customer Service Representative to join our team.
- The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers.
- Key Responsibilities
- Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
- Minimum bachelor’s degree
- Previous experience in customer service, insurance, or a related field is a plus.
Main responsibilities
- Key Responsibilities
- Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
- Maintain a deep understanding of our products and services to provide accurate information and recommendations.
- Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
- Gather customer feedback and insights to help improve our products, services, and overall customer experience.
- Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.
Key requirements
- Minimum bachelor’s degree
- Previous experience in customer service, insurance, or a related field is a plus.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
- Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
- You are the heart & soul of Zurich!
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We’re proud to have earned Great Place To Work® Certification™.
- Our company culture is our top priority! #GPTWcertified
- Let’s continue to grow together! Location(s): Plaza Zurich, Kuala Lumpur Schedule: Full Time Recruiter name: Sheela Ramachandran
Application process
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Contacts
- Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
Additional details
- Let’s continue to grow together! Location(s): Plaza Zurich, Kuala Lumpur Schedule: Full Time Recruiter name: Sheela Ramachandran
Notes and original content
- Qualifications
- Let’s continue to grow together!
- Location(s): Plaza Zurich, Kuala Lumpur
- Schedule: Full Time
- Recruiter name: Sheela Ramachandran
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 59'000 - 90'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
