After-Sales Technician — Centiel
CHF 54'000 - 73'000
Centiel · Cadro (Lugano) (TI)
- Location
- Lugano
- Contract
- other
- Posted
- 21 days ago
SalaryCHF 54'000 - 73'000
Role overview
Job announcement After-Sales Technician About us Centiel is a Swiss-based technology company that designs, manufactures, and delivers industry-leading power protection solutions for critical infrastructure.
Our best-in-class, energy-efficient UPS systems ensure maximum availability and reliability, developed by the pioneers of the first transformerless UPS and the world’s first modular three-phase UPS.
With a presence in over 80 countries, more than 90 partners, and nine subsidiaries worldwide, Centiel’s rapidly expanding network provides first-class power protection solutions globally.
- Job announcement After-Sales Technician About us Centiel is a Swiss-based technology company that designs, manufactures, and delivers industry-leading power protection solutions for critical infrastructure.
- Our best-in-class, energy-efficient UPS systems ensure maximum availability and reliability, developed by the pioneers of the first transformerless UPS and the world’s first modular three-phase UPS.
- Key responsibilities
- Provide remote troubleshooting and technical assistance
Main responsibilities
- Key responsibilities
- Provide remote troubleshooting and technical assistance
- Perform on-site installations, maintenance, and repairs Deliver technical training to customers
- Maintain clear service records and documentation Support factory witness tests with clients
- Collaborate with R&D and engineering teams for issue resolution Manage spare parts and inventory
- Identify recurring issues and propose product improvements
- Foster strong customer relationships and ensure satisfaction Qualifications & experience
- Technical education in electrical or electronic engineering
- Proven experience in power electronics and UPS/inverter systems
- Field service experience (installation, commissioning, and repair)
Additional details
- Note: In line with our strategic growth, we are proactively collecting applications for this position as part of a forward-looking recruiting initiative.
- Perform on-site installations, maintenance, and repairs Deliver technical training to customers
- Maintain clear service records and documentation Support factory witness tests with clients
- Collaborate with R&D and engineering teams for issue resolution Manage spare parts and inventory
- Proficient in the use of measuring tools (e.g. oscilloscope, multimeter) Fluent in English (minimum B2 certified);
- Ability to work independently and manage priorities Customer-oriented mindset Willingness to travel up to 30% Own it – act with urgency Foster a customer-first mindset
- Take ownership of remote support for assigned customers Deliver technical product training Manage factory witness tests independently
- Install, commission, and service the full product range Contract details Permanent full-time contract (100%) Starting date: TBD What we offer
- Competitive salary aligned with responsibilities High degree of autonomy and trust Inclusive and dynamic work environment Free parking, showers, and locker rooms
Notes and original content
- In line with our strategic growth, we are proactively collecting applications for this position as part of a forward-looking recruiting initiative.
- This means we are evaluating candidate profiles today to anticipate future hiring needs aligned with our development plans.
- Who are we looking for To support our growth and strengthen our After-Sales department, we are seeking a motivated and skilled after-sales technician with a strong technical background and a customer-centric mindset. Workplace: Cadro (Lugano), Switzerland Reporting to: After Sales Manager Role purpose The selected candidate will provide technical support to customers after product delivery, ensuring efficient maintenance, repair, and training services both remotely and on-site.
- The role requires excellent problem-solving skills, autonomy, and willingness to travel (approx. 30%).
- Perform on-site installations, maintenance, and repairs
- Deliver technical training to customers
- Maintain clear service records and documentation
- Support factory witness tests with clients
- Collaborate with R&D and engineering teams for issue resolution
- Manage spare parts and inventory
