Customer Advisor Evening and Weekend 40% - ref. 1014 — Cornèr Banca
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 2 days ago
Role overview
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
This position is part of our evening and weekend team, with working hours primarily outside standard office times.
- We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
- This position is part of our evening and weekend team, with working hours primarily outside standard office times.
- Key responsibilities:
- Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian or English
- Commercial or tourism background Experience in customer service Good knowledge of Office package/ PC use Good communication skills
- Languages: Italian, German/Swiss German, French and English
Main responsibilities
- Key responsibilities:
- Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian or English
- Receive and process client complaints and issues related to credit, prepaid and debit cards
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
- Ensure all customer interactions and processes comply with internal quality standards and legal regulations
- Proactively find solutions for client complaints and escalating complex cases to the appropriate department
- Identify sales opportunities (selling and upselling) during interactions with the customers
- What do we offer?
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance Numerous benefits and incentives
- Well-being, motivational and team-building activities
Key requirements
- Commercial or tourism background Experience in customer service Good knowledge of Office package/ PC use Good communication skills
- Languages: Italian, German/Swiss German, French and English
- As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team
Additional details
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance Numerous benefits and incentives
- For the job opening, we are looking for candidates who meet the following requirements: Commercial or tourism background Experience in customer service Good knowledge of Office package/ PC use Good communication skills
Notes and original content
- Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
- Numerous benefits and incentives
- For the job opening, we are looking for candidates who meet the following requirements:
- Commercial or tourism background
- Experience in customer service
- Good knowledge of Office package/ PC use
- Good communication skills
Questions about this listing
What salary does Cornèr Banca offer for this role?
Cornèr Banca lists CHF 33'200 - 51'000 gross per year for this position in Wallisellen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Cornèr Banca offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Cornèr Banca during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Cornèr Banca?
Use the "Apply now" button on this page — it links directly to Cornèr Banca's original listing at jobs.corner.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
