Claims Handler — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- part-time
- Posted
- Yesterday
Role overview
Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Glasgow (hybrid working after training period) Salary: £25,000 - £29,000
- Working hours: This role is available on a part-time, job-share or full-time basis.
- Location: Glasgow (hybrid working after training period) Salary: £25,000 - £29,000
- Other key responsibilities include:
- Responsible for handling and negotiating claims Compliance to statutory regulations
- Additionally, you will require good case management and workload management skills.
- At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people.
Main responsibilities
- Other key responsibilities include:
- Responsible for handling and negotiating claims Compliance to statutory regulations
- Develop and maintain relationships with internal and external customers
- To proactively handle third party claims aiming to settle cases within optimum time scales
- Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled
- Our full-time working hours are 35 hours per week, Monday to Friday between the hours of 8am – 6pm.
- No weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you’re up to speed you can work from home if you prefer, up to 50% of the time.
- What are we looking for?
- You don’t need to have worked in insurance or as a Claims Handler before, what you will need is excellent communication skills.
- Additionally, you will require good case management and workload management skills. The ideal candidate will be able to:
Key requirements
- Additionally, you will require good case management and workload management skills.
- At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people.
Application process
- Closing date for applications: 9th September 2026 The opportunity
- Are you customer obsessed and looking for your next move?
- We’re looking for talented, driven people like you to join our Claims Team.
- You don’t need to have worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service through strong communication, relationship management and effective negotiation skills.
- We currently have opportunities across both Motor and Casualty claims, offering a varied and engaging environment where no two days are the same.
- Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service.
- Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.
- To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks buddy support.
Contacts
- If you require an alternative method of applying, please send an email to [email protected]
- So, make a difference.
- Be challenged.
- Be inspired.
- Be supported.
- Love what you do.
- Work for us. buttontext09d5bafb18dcdafe a{ border: 1px solid transparent; buttontext09d5bafb18dcdafe a:focus{
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- outline: none !important; The financials
- 12% defined non-contributory pension scheme.
Additional details
- Location: Glasgow (hybrid working after training period) Salary: £25,000 - £29,000
- Closing date for applications: 9th September 2026
- Responsible for handling and negotiating claims Compliance to statutory regulations The ideal candidate will be able to:
- Apply common sense and pragmatism to achieve appropriate outcomes
- Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.
- Be customer focused with excellent verbal and written communication skills Have strong attention to detail Be a great team player
- Successful candidates will be invited to a face-to-face interview in our Glasgow office; interviews will be scheduled to take place from the week commencing 3rd August
- Be part of something great.
- Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time. buttontext09d5bafb18dcdafe a{ border: 1px solid transparent; buttontext09d5bafb18dcdafe a:focus{
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Notes and original content
- Location: Glasgow (hybrid working after training period)
- Salary: £25,000 - £29,000
- The opportunity
- Responsible for handling and negotiating claims
- Compliance to statutory regulations
- The ideal candidate will be able to:
- You will also:
- Be customer focused with excellent verbal and written communication skills
- Have strong attention to detail
- Be a great team player
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 70'500 - 98'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
