AI Solutions Engineer Specialist /Manager — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Job Responsibility
Lead the AI Platform & Engineering team in collaboration with internal stakeholders and IT department to promote operational improvement and automation using LLM/generative AI and agentic AI.
Identify challenges in operational areas (underwriting, maintenance, claims services, back office, etc.) and plan and execute improvements and automation of business processes using LLM/generative AI.
- Job Responsibility
- Lead the AI Platform & Engineering team in collaboration with internal stakeholders and IT department to promote operational improvement and automation using LLM/generative AI and agentic AI.
- / Experience
- Practical experience of 5+ years in AI solution development, data science, or software/cloud engineering.
- Various social insurance (health insurance, employees’ pension insurance, employment insurance, workers’ compensation insurance, etc.) Group life insurance Membership-based welfare club EAP (Employee Assistance Program) Childcare leave system Childcare time system Caregiver leave system Flextime system Short-time working system Time difference working system
- Early return-to-work support allowance for childcare leave users
Key requirements
- / Experience
- Practical experience of 5+ years in AI solution development, data science, or software/cloud engineering.
- Practical experience in planning and implementing operational automation and AI utilization.
What the company offers
- Various social insurance (health insurance, employees’ pension insurance, employment insurance, workers’ compensation insurance, etc.) Group life insurance Membership-based welfare club EAP (Employee Assistance Program) Childcare leave system Childcare time system Caregiver leave system Flextime system Short-time working system Time difference working system
- Early return-to-work support allowance for childcare leave users
- Childcare support allowance for shift workers In-house club activities Dress code free (no dress code) Online self-development programs
- Side jobs and secondary employment (with notification)
Application process
- Develop architectures, standards, and governance for LLM/generative AI applications to build a system that enables safe and efficient deployment and operation.
- Contribute to achieving performance targets and operational excellence targets by understanding Japan P&C’s Data & AI strategy. Key Tasks & Accountabilities
- Formulate and prioritize roadmaps for operational automation and support solutions using LLM/generative AI.
- Design reference architectures for LLM applications (RAG configuration, prompt management, API integration, logging/audit infrastructure, etc.) and standardize them.
- Oversee project/product delivery (from PoC to production deployment): requirements gathering, scope definition, progress management, and risk management.
- Design and operate governance frameworks for LLM output quality, safety, and compliance.
- Collaborate with data science teams, IT, and business departments to create and implement use cases (e.g., Agentic AI Telephony, Image STP, Citizen Development, LINE & digital tools, AI-assisted coding).
- Demonstrate leadership within and outside the team (clarify roles, promote knowledge sharing).
Additional details
- Contribute to achieving performance targets and operational excellence targets by understanding Japan P&C’s Data & AI strategy. Key Tasks & Accountabilities
- Report status and propose initiatives to business unit heads and senior management (visualize results, organize investment themes for the following year, etc.). Qualifications / Experience
- Experience in designing and operating AI governance and data governance processes is a plus. Japanese: Business-level proficiency English: Business-level proficiency Recruitment Details
- Work Location: Tokyo Head Office (3-14-20 Higashinakano, Nakano-ku, Tokyo) or hybrid work including remote work Employment Type: Full-time employee
- Salary: Determined according to company regulations (considering prior experience and skills) Holidays & Vacations: Year-end and New Year holidays
- Parental leave (6 weeks of special paid leave available regardless of gender) Congratulatory and condolence leave Pre- and post-natal leave
- Various social insurance (health insurance, employees’ pension insurance, employment insurance, workers’ compensation insurance, etc.) Group life insurance Membership-based welfare club EAP (Employee Assistance Program) Childcare leave system Childcare time system Caregiver leave system Short-time working system Time difference working system
- Childcare support allowance for shift workers In-house club activities Dress code free (no dress code) Online self-development programs
Notes and original content
- Contribute to achieving performance targets and operational excellence targets by understanding Japan P&C’s Data & AI strategy.
- Key Tasks & Accountabilities
- Report status and propose initiatives to business unit heads and senior management (visualize results, organize investment themes for the following year, etc.).
- Requirements
- Qualifications / Experience
- Experience in designing and operating AI governance and data governance processes is a plus.
- Japanese: Business-level proficiency
- English: Business-level proficiency
- Recruitment Details
- Employment Terms
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
