Reservation Agent (m/w) - be the master in filling the house at the best price — Grace La Margna St. Moritz
Role overview
WHO WE NEED We are looking for ambitious talents who will become the shapers of the new reborn legendary hotel in one of the most prestigious alpine resorts in the world.
Then let’s GRACE together from April 2026 onwards!
Take actively part in all perspectives of the reservation process Play with prices and ideas to have the optimal occupancy at the best price Smile through the phone and e-mail to sell not only a product but an experience Maintain highest standards of a 5* superior hotel Make sure all guests receive prompt and personal recognition Motivate your team in order to provide a high standard of service Be pro-active and out-going Take ownership Provide personalised services Ensure timely resolutions of guests challenges independently Take responsibility in any part of the operational process Have fun and broaden always your horizon YOUR +sides Your smile is infectious and you treat people as if they were your best friends You go the extra mile to make the best first and last impression You are a team player and enjoy helping others You have a strong interest in hospitality and you are eager to learn You can multi-task and work in a fast-paced environment You lead with example and pride You love to try new things and go a different path You like to push your comfort zone to the edge Guests always come first to you Languages German, English and Italian are one of your stenght WHAT’S IN FOR YOU AT GRACE?
Description
WHO WE NEED We are looking for ambitious talents who will become the shapers of the new reborn legendary hotel in one of the most prestigious alpine resorts in the world.
Then let’s GRACE together from April 2026 onwards!
Take actively part in all perspectives of the reservation process Play with prices and ideas to have the optimal occupancy at the best price Smile through the phone and e-mail to sell not only a product but an experience Maintain highest standards of a 5* superior hotel Make sure all guests receive prompt and personal recognition Motivate your team in order to provide a high standard of service Be pro-active and out-going Take ownership Provide personalised services Ensure timely resolutions of guests challenges independently Take responsibility in any part of the operational process Have fun and broaden always your horizon YOUR +sides Your smile is infectious and you treat people as if they were your best friends You go the extra mile to make the best first and last impression You are a team player and enjoy helping others You have a strong interest in hospitality and you are eager to learn You can multi-task and work in a fast-paced environment You lead with example and pride You love to try new things and go a different path You like to push your comfort zone to the edge Guests always come first to you Languages German, English and Italian are one of your stenght WHAT’S IN FOR YOU AT GRACE?
