Personnel: in Customer Service Center 100% DE/FR — Suva
NewCHF 69'500 - 106'000
Suva · Luzern (LU)
- Location
- Luzern
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 69'500 - 106'000
Role overview
What you do
As the first point of contact, you accept customer requests in the inbound process in several languages.
You are a real communication talent and enjoy supporting people.
- What you do
- As the first point of contact, you accept customer requests in the inbound process in several languages.
Contacts
- As a case handler, you will process enquiries in the areas of prevention, insurance and our online services holistically – from telephony and emails to 1st-level support.
- Together with the team, you ensure accessibility during service hours.
- In addition to telephony, you ensure efficient post-processing in the customer system and keep an overview even with high workloads. What you bring
- You have a commercial basic education or equivalent education and have practical experience in the contact center as well as basic knowledge in the insurance sector.
- A high level of consulting and service competence as well as self-responsible thinking and acting characterize you.
- Your German skills at native level are supplemented by very good language skills in French (minimum C1).
- Knowledge of Italian is a plus.
- You think service-oriented, recognize potential for optimization and proactively participate in the further development of processes and in the team.
- It gives you pleasure to take responsibility, make decisions and keep an overview even in demanding situations.
Additional details
- In addition to telephony, you ensure efficient post-processing in the customer system and keep an overview even with high workloads.
Notes and original content
- What you bring
