Specialist Client Services and Front Support — Vontobel
- Location
- Zürich / Genferstrasse 8
- Contract
- full-time
- Posted
- 47 days ago
Role overview
Are you passionate about delivering exceptional support and ensuring smooth operations in the financial world?
We are looking for a highly motivated Specialist 1st Level Front Support to join our Service Hub team.
- Are you passionate about delivering exceptional support and ensuring smooth operations in the financial world?
- We are looking for a highly motivated Specialist 1st Level Front Support to join our Service Hub team.
- As a Specialist in 1st Level Front Support, your responsibilities will include:
- Troubleshooting and resolving first-level support issues promptly and effectively.
Main responsibilities
- As a Specialist in 1st Level Front Support, your responsibilities will include:
- Troubleshooting and resolving first-level support issues promptly and effectively.
- Assisting with tools and technical issues to ensure smooth daily operations.
- Resolving access issues, base data challenges, and workflow-related queries.
- Supporting front-office processes and addressing general banking matters.
- Acting as a key point of contact to ensure operational excellence and enhance the client experience.
- What are we looking for? We are looking for a candidate who brings:
- Relevant experience in IT or a similar support role, ideally within wealth management or financial services.
- Solid knowledge of Wealth Management front-office processes, technical tools, and banking operations.
- Genuine passion for delivering personalized and direct phone support, maintaining a friendly, professional, and calm demeanor in high-pressure situations, while providing efficient and effective assistance to Wealth Management stakeholders.
Application process
- Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.
- Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.
- We will carefully review your application and will respond to yo
Company and context
- This role is a key part of our organization, providing first-level support to Relationship Managers, Assistants, and the Front Office, ensuring they can deliver outstanding service to our clients.
- Our team takes ownership, embraces challenges, and constantly seeks new ways to learn, develop, and improve.
- We are looking for a new team member who views every interaction as an opportunity to provide efficient, high-quality support and contribute to an excellent client experience.
- If you thrive in a dynamic environment and are eager to make a difference, we’d love to hear from you!
- What would your role be?
- As part of the Front Support team, you will play a crucial role as the first and most important point of contact for our Wealth Management Front Office employees.
- Your primary responsibility will be to provide assistance with general and operational issues, including system-related challenges, process inquiries, access rights, and more.
Additional details
- What are we looking for? We are looking for a candidate who brings:
Notes and original content
- What are we looking for?
- We are looking for a candidate who brings:
Questions about this listing
What salary does Vontobel offer for this role?
Vontobel lists CHF 73'500 - 111'500 gross per year for this position in Zürich / Genferstrasse 8. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Vontobel offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Vontobel during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Vontobel?
Use the "Apply now" button on this page — it links directly to Vontobel's original listing at vontobel.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
