Operational Excellence Manager Remote Support — Bühler Group
- Location
- Uzwil
- Contract
- full-time
- Posted
- Yesterday
Role overview
Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a global service environment?
- Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a global service environment?
- Attractive vacation entitlement
- Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age. Attractive mobility concept
What the company offers
- Attractive vacation entitlement
- Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age. Attractive mobility concept
- We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking. VIVA Restaurant
- We offer our employees a daily fitness menu from 9, 00 CHF. Employer-funded pension plan
- The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch Health-Port
- We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor. Sports activities
- We promote physical activity through self-organized circuit training and running groups as well as vouchers for Update and Activ Fitness.
- Two billion people eat food every day that was produced with Bühler equipment.
- One billion people drive vehicles whose parts were manufactured with our machines.
- Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
Company and context
- At Bühler, you will play a key role in shaping the future of our Remote Support organization by optimizing processes, enhancing customer experience, and enabling efficient service delivery through innovative tools and solutions.
- You will collaborate with stakeholders across Service, Sales, IT, and global regions to drive impactful improvements and support the continuous evolution of our Remote Support capabilities. Aufgaben:
- You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and operational performance
- You identify business needs, translate requirements into practical solutions, and support the implementation of improvement initiatives across the global Remote Support community
- You contribute to roadmap development, testing, training, change management, and rollout activities to ensure successful adoption of new solutions and processes
- You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational excellence and digital enablement
- You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while managing priorities, risks, and dependencies effectively Anforderungen:
- Higher education or university degree in Business Administration, Information Technology, Business Informatics, Engineering, Service Management, or a related field
- Several years of experience in Operational Excellence, Remote Support, Service Operations, process improvement, project coordination, product management, or a related service environment
- Strong understanding of service operations, incident management, customer service, CRM processes, and continuous improvement methodologies
Additional details
- You will collaborate with stakeholders across Service, Sales, IT, and global regions to drive impactful improvements and support the continuous evolution of our Remote Support capabilities.
- You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while managing priorities, risks, and dependencies effectively
- Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age. Attractive mobility concept
- We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.
- We offer our employees a daily fitness menu from 9, 00 CHF. Employer-funded pension plan
- The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch
- We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor.
Notes and original content
- Anforderungen:
- Wir bieten:
- Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age.
- Attractive mobility concept
- VIVA Restaurant
- We offer our employees a daily fitness menu from 9, 00 CHF.
- Employer-funded pension plan
- Health-Port
- Sports activities
Questions about this listing
What salary does Bühler Group offer for this role?
Bühler Group lists CHF 79'000 - 120'000 gross per year for this position in Uzwil. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Bühler Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Bühler Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Bühler Group?
Use the "Apply now" button on this page — it links directly to Bühler Group's original listing at jobs.buhlergroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
