Marketing CRM Strategist (mit Fokus Kundenportal) (a) 100% — Geberit

Full description

MAIN TASKS

As a Marketing CRM Strategist, you are responsible for the professional development of the Group-wide customer portal and the central CIAM solution (Geberit ID). In close cooperation with local markets, IT and external partners, you will drive the further development of these strategic platforms. This includes in particular the following activities:

• Professional responsibility for the operation and further development of the Group-wide customer portal
• Responsibility for the further development of the central login solution (CIAM; SAP Customer Data Cloud) taking into account user-friendliness, data protection and security
• Ensuring the integration of the customer portal and the CIAM solution with Microsoft Dynamics 365 and other digital systems and platforms
• Acceptance, analysis and prioritization of requirements and development of suitable solutions
• Support for international rollouts and participation in projects for the further development of digital platforms
• Close cooperation with marketing, IT, sales and external partners as well as ensuring compliance with global standards and guidelines

PROFILE

For this exciting position you have a completed degree in economics, marketing, business informatics or a comparable education. You will also bring several years of professional experience in the field of CRM systems, digital platforms or customer identity solutions. In addition, the following characteristics and abilities distinguish you:

• Several years of professional experience in a comparable function, ideally in an international corporate environment
• Experience with CRM systems, preferably Microsoft Dynamics 365 and digital customer platforms
• Knowledge of Customer Identity & Access Management, ideally with SAP Customer Data Cloud
• Strong understanding of data protection and user centering in digital processes
• Technical understanding of system architectures, interfaces and data flows
• Strong analytical and conceptual skills as well as a structured and solution-oriented working method in an agile setup
• Very good knowledge of German and English in word and writing

ADDITIONAL NOTES

For this position, we only consider direct applications.