Complaint Officer / Spezialist:in Beschwerdemanagement — Bühler Group

Full description

Do you want to handle technical and commercial customer complaints professionally and actively shape sustainable solutions? In this versatile function, you work in a complaints team within our customer service hub in Uzwil. They coordinate the entire problem-solving process according to D1 to D8 problem-solving methodology, bring internal and external stakeholders together and ensure transparent and customer-oriented communication. At the same time, with targeted evaluations, quality measures and process optimizations, you make an important contribution to the continuous improvement of our customer service.

Tasks

• You are responsible for the professional and systematic processing of complaints and complaints and coordinate the entire problem-solving process according to D1 to D8 problem-solving methodology
• Together with internal specialist departments, external partners and Complaint groups, they develop and coordinate suitable technical and commercial solutions and ensure timely, customer-oriented communication.
• They prioritize complaints, coordinate cooperation with relevant interfaces such as purchasing, shipping, material planning and forwarding and ensure transparent documentation of the measures and results
• They drive the continuous improvement of quality measures and processes, including through audits, Q-gates, initial sample tests and inventory controls and support EHS (Environment, Health & Safety) projects.
• They moderate meetings, produce evaluations and statistics on the complaints system, derive improvement measures from them and carry out internal training on the complaint process.

Requirements

• Technical training with commercial affinity or commercial training with technical affinity
• Further education in quality management is an advantage
• At least two years of professional experience in complaints or Complaint management and practical experience with D1 to D8 problem-solving methodology
• Independent, structured and solution-oriented working method combined with networked thinking, initiative and enjoyment of cross-sectoral cooperation
• Very good knowledge of MS-Office products, especially Excel
• Knowledge of SAP S/4HANA is an advantage
• Excellent German and English skills in words and writing, strong communication and customer orientation, as well as flexibility to work in a 60% workload

We offer

Attractive holiday entitlement Sufficient time for recreation and personal interests - we offer from 25 to 30 days of holidays per year depending on the year of life.

Attractive mobility concept We offer an OSTWIND ZVV / Z-Pass + Half-Tax for 365 CHF + 400CHF public transport credit as well as an attractive first-class subscription or free parking.

Staff restaurant VIVA We offer our employees a daily fitness menu from 9.00 CHF.

Employer-funded pension plan Bühler Pensionskasse offers its employees an independent pension fund that ensures reliable financial retirement: www.pk-buhler.ch

Health port We are committed to health prevention through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor.

Sports activities We promote sport through self-organized circuit training and running groups as well as vouchers for update and active fitness.

Two billion people eat food produced on Bühler plants every day. One billion people travel in vehicles whose parts were produced using Bühler technologies. With every decision, Bühler pursues the goal of reconciling the needs of the economy, people and nature. In this way, we develop solutions that open up sustainable business opportunities in the global food, feed and mobility industries. We want to innovate for a better world, with a particular focus on healthy, safe and sustainable solutions. This is why we work with customers, start-ups, multinational corporations and scientists to achieve a faster impact together.

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