Account Executive — FELFEL
- Location
- Zürich
- Contract
- full-time
- Posted
- 41 days ago
Role overview
IN BREAKDOWN As our account executive (80-100%) in Zurich, you are the focus of our customer journey.
You take full responsibility for a diverse portfolio and promote customer satisfaction, growth and loyalty.
- IN BREAKDOWN As our account executive (80-100%) in Zurich, you are the focus of our customer journey.
- You take full responsibility for a diverse portfolio and promote customer satisfaction, growth and loyalty.
- Your responsibilities
- Self-responsible management and support of a large customer portfolio, from the phase after the test period to the extension of the contract.
Main responsibilities
- Your responsibilities
- Self-responsible management and support of a large customer portfolio, from the phase after the test period to the extension of the contract.
- Build and maintain strong, long-term relationships with key contacts to manage expectations, overall satisfaction and customer loyalty.
- Continuous analysis of customer needs to optimize their experience and identify cross-selling or upselling opportunities.
- Actively promote organic growth in your segment to maximize account potential and business value.
- Proactive exchange with customers who stand out during health checks, as well as monitoring key indicators to proactively prevent migration (churn).
- Contract negotiations, account reviews and contract extension or termination processes.
- Cross-functional collaboration with our acquisition, product, operations and support teams to ensure a unified customer experience.
- Share valuable feedback based on customer insights with internal teams to continuously improve our offerings and processes. What you bring
- 2+ years of professional experience in client success, account management or in a similar position with customer contact.
Additional details
- Share valuable feedback based on customer insights with internal teams to continuously improve our offerings and processes.
- Valid work permit or Swiss passport.
Notes and original content
- What you bring
- What we offer
Questions about this listing
What salary does FELFEL offer for this role?
FELFEL lists CHF 73'500 - 111'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FELFEL offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FELFEL during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at FELFEL?
Use the "Apply now" button on this page — it links directly to FELFEL's original listing at felfel.jobs.personio.de, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
