Service Manager (w/m/d) — Migros-Genossenschafts-Bund
CHF 68'000 - 103'000
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 20 days ago
SalaryCHF 68'000 - 103'000
Role overview
The Management Division of the Migros Cooperative Federation, Business Unit Group Technology Services, provides a wide range of IT services for the Migros Group.
As an interface between service suppliers, business partners and customers, you are responsible for IT service management and the provision of relevant SAP and non-SAP IT-Corporate Business-Services.
- The Management Division of the Migros Cooperative Federation, Business Unit Group Technology Services, provides a wide range of IT services for the Migros Group.
- As an interface between service suppliers, business partners and customers, you are responsible for IT service management and the provision of relevant SAP and non-SAP IT-Corporate Business-Services.
- End-to-End responsibility for a service or a group of services in terms of content, costs and performance compared to agreed service levels
- Ensure smooth integration, optimization and further development of the responsible service
- Multi-year professional experience: in the area of requirement management and control of external service providers
- Completed basic or further training: with higher vocational training in computer science or comparable training as well as further training in IT service management ITIL
Main responsibilities
- End-to-End responsibility for a service or a group of services in terms of content, costs and performance compared to agreed service levels
- Ensure smooth integration, optimization and further development of the responsible service
- Support for central sourcing through processing and transmission of information and monitoring of the tendering process to service transfer
- Perform service/operation management audits and create management reports
- Operational link between suppliers, partners and customers
Key requirements
- Multi-year professional experience: in the area of requirement management and control of external service providers
- Completed basic or further training: with higher vocational training in computer science or comparable training as well as further training in IT service management ITIL
- Extensive experience in the IT environment (Cloud provider, cloud architecture, data governance, security requirements, compliance, WAN network management, brokerage)
- Deep experience in IT service management – preferably according to ITIL Solution and service-oriented personality Collaborative mindset
- Modern infrastructure: Various working areas and modern co-working spaces with advanced equipment
- Mobile flexible working model: Time and space flexibility in fulfilling the
What the company offers
- for cross-border cooperation – experience with A.I.N. Working Methods (SAFe) English (good knowledge) French (of benefit) Cosa offiamo
Additional details
- Deep experience in IT service management – preferably according to ITIL Solution and service-oriented personality Collaborative mindset
- for cross-border cooperation – experience with A.I.N. Working Methods (SAFe) English (good knowledge) French (of benefit) Cosa offiamo
Notes and original content
- Deep experience in IT service management – preferably according to ITIL
- Solution and service-oriented personality
- Collaborative mindset
- for cross-border cooperation – experience with A.I.N.
- Working Methods (SAFe)
- English (good knowledge)
- French (of benefit) Cosa offiamo
