Customer Advisor Customer Zone, In- & Outbound (m/f/d) — Baloise
- Location
- Grenchen
- Contract
- Full-time
- Posted
Full description
We are the bank of Helvetia – an innovative financial services provider that intelligently combines banking and insurance. Setting new standards together and shaping the future – for us, this means more than simply working through tasks. Here you work with people who take responsibility, have high demands and have the courage to go new ways. With us, you will find an environment where trust and performance go hand in hand and your ideas, initiative and contribution count. So you have the opportunity to really make a difference for our customers, your team and your personal development
Tasks
Embedded in the Helvetia Group, our 30-strong team bundles Baloise Bank’s physical and digital customer service. We ensure that our customers at the locations Solothurn, Olten, Grenchen and Dornach as well as via all direct channels such as e-mail or messenger are looked after first-class. For this dynamic setup, we are looking for personalities who value direct contact and move flexibly between consulting desk, telephone and digital channels.
- You act as the first contact person and ensure an outstanding customer experience – primarily at the consulting desk in Grenchen.
- You provide competent advice in basic banking, ensure the smooth handling of the counter business together with the team and communicate to our departments if necessary.
- You provide seamless support in the areas of inbound, outbound and on-site in our other customer zones (Solothurn, Olten, Dornach).
- You actively participate in service, sales and customer loyalty campaigns and generate leads.
- You are proactively involved and help to continuously optimize our processes.
Requirements
- Completed basic commercial training in the banking or financial services environment.
- Sound practice in customer support (customer zone, inbound or contact center).
- Stylistic German. Knowledge of French and/or Italian is beneficial.
- Sovereign use of digital communication channels
- Avaloq knowledge is a plus.
- Flexibility for operations at our decentralized locations.
- Structured working methods coupled with high empathy and initiative.
We believe in cooperation at eye level, mutual trust and people who want to take responsibility. Different perspectives help us to develop better solutions – for our customers as well as for us as a team.
Questions about this listing
What salary does Baloise offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Grenchen is CHF 85'000 - 119'000 gross per year — an estimate, not a figure communicated by Baloise. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Baloise offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Baloise during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Solothurn?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Solothurn's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Solothurn's cantonal migration office or with HR during the application.
How do I apply for this position at Baloise?
Use the "Apply now" button on this page — it links directly to Baloise's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
