Verantwortliche:r ICT Workplace Support — Universität Zürich
- Location
- Zürich
- Contract
- full-time
- Posted
- Yesterday
Role overview
As the largest university in Switzerland, the University of Zurich offers a large number of attractive positions in various disciplines and professional fields.
With around 10,000 employees and currently 12 professional profiles for learners, the university offers an inspiring working environment in cutting-edge research and education.
Use your talent and skills with us.
- As the largest university in Switzerland, the University of Zurich offers a large number of attractive positions in various disciplines and professional fields.
- With around 10,000 employees and currently 12 professional profiles for learners, the university offers an inspiring working environment in cutting-edge research and education.
- Ensuring operational ICT Workplace Support and Service Desk
- Acceptance, initial triagulation and analysis of support requests and disruptions
- Our employees benefit from diverse and attractive offers.
Main responsibilities
- Ensuring operational ICT Workplace Support and Service Desk
- Acceptance, initial triagulation and analysis of support requests and disruptions
- Processing and solving standard cases in 1st-level support and, where possible, in 2nd-level support
- Ensuring complete and traceable ticket documentation
- Proactive communication with users: about the processing status as well as about solutions and workarounds
- Maintenance and further development of documentation and knowledge bases
- Function as a single point of contact (SPOC) for client hardware and related concerns
- Monitoring of service quality and compliance with agreed service levels (SLA)
- Coordination of technical escalations and disruptions with internal and external bodies
What the company offers
- Our employees benefit from diverse and attractive offers.
Application process
- Cooperation with UZH’s central computer science, technical application responsibility and external service providers Requirements
- Completed vocational training in computer science (Informatician EFZ, TS, FH or similar)
- Experience in ICT support, service management and ICT processes
- Very good knowledge of Microsoft 365, Windows Client Management and ticketing systems
- Experience working with external ICT service providers
- Knowledge of ITIL or service management processes is an advantage Strong service and customer orientation
- Very good communication and coordination ability
- Analytical and solution-oriented thinking and working methods
Additional details
- Cooperation with UZH’s central computer science, technical application responsibility and external service providers
- Knowledge of ITIL or service management processes is an advantage Strong service and customer orientation
- High sense of responsibility and a strong quality orientation
- The employment takes place under cantonal conditions.
Notes and original content
- Requirements
- Knowledge of ITIL or service management processes is an advantage
- Strong service and customer orientation
Questions about this listing
What salary does Universität Zürich offer for this role?
Universität Zürich lists CHF 91'500 - 128'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Universität Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Universität Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Universität Zürich?
Use the "Apply now" button on this page — it links directly to Universität Zürich's original listing at jobs.uzh.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
