Staff Field Service Customer Service Accident & Sickness (w/m/d) Part-time/full-time — Helvetia Versicherungen
CHF 73'500 - 111'500
Helvetia Versicherungen · Dübendorf (ZH)
- Location
- Dübendorf
- Contract
- full-time
- Posted
- 10 days ago
SalaryCHF 73'500 - 111'500
Role overview
You want to accompany people in challenging situations while at the same time using your specialist knowledge in the field of personal insurance?
In this versatile function you combine customer contact, consulting and case management with analytical thinking and solution-oriented action.
You care for insured persons in the regions of Zurich and central Switzerland and develop sustainable solutions together with internal and external partners.
- You want to accompany people in challenging situations while at the same time using your specialist knowledge in the field of personal insurance?
- In this versatile function you combine customer contact, consulting and case management with analytical thinking and solution-oriented action.
- Clarification of facts with insured persons and employers
- Analysis of re-gress options and identification of potentials for external case management
- You have several years of experience or a sound training in the field of personal insurance
- You bring good knowledge of the social insurance, ideally with a specialist pass private or social security or comparable further education
Main responsibilities
- Clarification of facts with insured persons and employers
- Analysis of re-gress options and identification of potentials for external case management
- Implementation of the assessment of the personal, professional and social situation of insured persons
- Conduct of interviews with insured persons, employers, doctors, lawyers and other partners
Key requirements
- You have several years of experience or a sound training in the field of personal insurance
- You bring good knowledge of the social insurance, ideally with a specialist pass private or social security or comparable further education
- You convince with your empathic, communicative and secure personality
- You bring a high customer and social work Consulting competence with
- Connected thinking and strong social skills are distinguished
- You work flexibly, committed and team-oriented and have assertive powers
- You communicate in German, French and any other language are advantageous
- You have the driving pass category B as well as your own vehicle and like to travel
- We are people on whom one can rely.
- We support each other and work for each other.
- We are people who demand and promote each other.
- They are enthusiastic and inspire each other.
What the company offers
- A CAS case management as well as a training in psychology, coaching or social work are of benefit
- Cosa offriamo The team Helvetia is there together when it matters.
Company and context
- and moderation of round-tables
- Support of insured persons in obtaining the job or coordinating therapeutic work attempts
- Preparation of reports and recommendations for action for the department
- Close cooperation with internal departments and external stakeholders
Additional details
- Organization and moderation of round-tables
