Client Services Project Manager Europe-CIS — Van Cleef & Arpels
CHF 83'500 - 126'500
Van Cleef & Arpels · Geneva (GE)
- Location
- Geneva
- Contract
- full-time
- Posted
- 30 days ago
SalaryCHF 83'500 - 126'500
Role overview
Reference code: JR129072 Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
- Reference code: JR129072 Who are we?
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
- You show initiative, ownership and commitment in your daily responsibilities.
- Your main responsibilities will include: CS Project Management & Service Offer Development Own the regional CS project agenda with client satisfaction as key priority — from adapting the international roadmap to regional priorities, to contributing to new tools and journeys that meaningfully elevate the Maison’s service experience.
Main responsibilities
- You show initiative, ownership and commitment in your daily responsibilities.
- Your main responsibilities will include: CS Project Management & Service Offer Development Own the regional CS project agenda with client satisfaction as key priority — from adapting the international roadmap to regional priorities, to contributing to new tools and journeys that meaningfully elevate the Maison’s service experience.
- Adapt the CS roadmap to regional priorities ensuring consistent and meaningful adoption; identify improvement opportunities, escalate new needs to the International CS team, contribute to the development of new tools and coordinate rollout.
- Lead the deployment of service culture initiatives beyond process compliance to foster a client-first mindset.
- Drive client-centric transformation projects to support regional growth, including the expansion of distant services and the co-building of relevant 1-1 / 1-to-many CS campaigns.
- Support network evolutions including boutique openings, embedding CS culture and standards within teams.
- Regional & Market CS Coordination and Culture Activation Serve as the regional services referent and culture ambassador — ensuring operational continuity while building the service mindset and capability.
- Serve as the regional services referent for boutique and Richemont platform support; providing expert guidance on complex situations, ensuring service continuity and timely information flow aligned with Maison’s standards.
- In coordination with the Regional Operation CS manager, ensure active liaison with repair workshops and Richemont platforms; challenge service quality not only on technical grounds but against the satisfaction standards the Maison stands for.
- Embody and promote Maison’s service culture within boutiques; train teams on CS tools and processes, by building operational confidence and a deep understanding of each touchpoint’s impact on client satisfaction.
Application process
- The recruitment process Please send your application online.
- If your profile matches our search, you will be contacted by our HR team for an interview.
- Along the recruitment process you will meet the Human Resources Manager Europe-CIS, the Retail Excellence Director Europe-CIS and the Regional Retail Director Europe-CIS.
- Otherwise, you will receive an email to inform you that your application has not been successful. Similar Jobs Internship
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Company and context
- You possess very good communication, influencing & training skills which are strong assets to navigate the organization and to collaborate efficiently across transversal topics & teams.
- You are fluent in English (oral and written).
- What are we expecting from you?
- The Client Services Project Manager Europe-CIS reports directly to the Retail Excellence Director Europe-CIS.
- He/she operates at the intersection of project management, service culture and operational CS coordination.
- The role serves as the primary regional interface between boutiques, Richemont service platforms and Maison’s International Client Services teams.
- Beyond project and operational execution, the Client Services Project Manager is an ambassador of Maison’s service culture — embodying its values, promoting a client-first mindset across the regional retail population, and ensuring that every initiative, tool, and interaction translates into measurable client satisfaction.
- The role bridges the operational and the human dimensions of service excellence.
Additional details
- Otherwise, you will receive an email to inform you that your application has not been successful. Similar Jobs Internship
Notes and original content
- Otherwise, you will receive an email to inform you that your application has not been successful.
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