Customer Advisor in the SRG Customer Center — SRG SSR
- Location
- Bern
- Contract
- full-time
- Posted
- 46 days ago
Role overview
This is your contribution In the SRG Customer Center team, you will engage in the following topics:
Written processing of customer inquiries through various channels
Managing and assisting incoming customer calls
- This is your contribution In the SRG Customer Center team, you will engage in the following topics:
- Written processing of customer inquiries through various channels
- Completed commercial training or similar
- Extensive experience in customer centers, customer dialogue, and customer consulting
Key requirements
- Completed commercial training or similar
- Extensive experience in customer centers, customer dialogue, and customer consulting
- Negotiation and style security in German and French; additional Italian language skills are an advantage
- High quality awareness, personal responsibility, and a flair for teamwork
- Strong technical interest, particularly in reception technology and digital media Experience with CRM and ERP systems
Contacts
- Your workplace is Zurich - home office is possible Any questions? about the application process Silvia Flück Partner HR central areas Phone +41 58 136 11 02 Accessibility Services (AS) enables barrier-free access to SRG media and thus makes a concrete contribution to social participation in Switzerland.
- The department also includes the technical customer center SRG as a central point of contact for reception, access, and service topics, as well as concerns regarding digital offerings.
- With competent advice, reliable processing, and a clear focus on user needs, the team contributes to a professional customer dialogue at SRG.
Additional details
- Providing information and general information in the area What excites us about you
Questions about this listing
What salary does SRG SSR offer for this role?
SRG SSR lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SRG SSR offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SRG SSR during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at SRG SSR?
Use the "Apply now" button on this page — it links directly to SRG SSR's original listing at jobs.srgssr.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
