General Insurance Complaints SME/Senior — that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For
- Location
- ; Gold AWEI employer
- Contract
- full-time
- Posted
- 11 days ago
Role overview
transformational adventure awaits you…
How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?
As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich a leader in the insurance industry
- transformational adventure awaits you…
- How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?
- Your key responsibilities will include:
- Act as the General Insurance Complaints SME across Home, Contents and Motor, providing expert guidance on RG271, GICOP, ICA and relevant regulatory requirements.
Main responsibilities
- Your key responsibilities will include:
- Act as the General Insurance Complaints SME across Home, Contents and Motor, providing expert guidance on RG271, GICOP, ICA and relevant regulatory requirements.
- Provide technical input and oversight on complex, high-risk and escalated complaints, including matters raised with the Board, CEO or Executives.
- Lead end-to-end project implementation, ensuring changes to complaint handling processes are effectively embedded across teams.
- Design, draft, and implement complaint frameworks, process guides, SOPs and supporting materials to strengthen consistency and governance.
- Develop and deliver training, coaching and capability uplift initiatives for frontline and dispute resolution teams.
- Partner with stakeholders, senior leaders and working groups to align complaint handling practices, identify risks and drive continuous improvement.
- Quality check IDR cases, provide coaching and prepare written submissions or independent reviews where required. Important to your success Unlock your potential
- General Insurance experience across Home, Contents and Motor RG271, GICOP, ICA and compliance knowledge
- Complex complaints and governance experience Project delivery and embedding change Trusted SME capability Analytical/root cause skills
Application process
- If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
- So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure !
Additional details
- As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich a leader in the insurance industry
- Quality check IDR cases, provide coaching and prepare written submissions or independent reviews where required. Important to your success Unlock your potential
- General Insurance experience across Home, Contents and Motor RG271, GICOP, ICA and compliance knowledge
- Complex complaints and governance experience Project delivery and embedding change Trusted SME capability Analytical/root cause skills Zurich is here to support you
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day We plant a tree for every new employee
- Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace;
Notes and original content
- As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich
- a leader in the insurance industry
- Quality check IDR cases, provide coaching and prepare written submissions or independent reviews where required.
- Important to your success
- Unlock your potential
- General Insurance experience across Home, Contents and Motor
- RG271, GICOP, ICA and compliance knowledge
- Complex complaints and governance experience
- Project delivery and embedding change
- Trusted SME capability
Questions about this listing
What salary does that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For offer for this role?
that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For lists CHF 189'000 - 331'500 gross per year for this position in ; Gold AWEI employer. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For?
Use the "Apply now" button on this page — it links directly to that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and For's original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
