Teamleiter:in Kundenservice-Center Sales 80-100% — Heineken Switzerland

Full description

For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center. In this versatile role, you will lead a team in customer service that works at two locations (Luzern & Winterthur) and make sure that our customers receive professional and solution-oriented support at any time. At the same time, you are actively driving the further development of our digital customer channels (eB2B platform / Eazle) and continuously optimizing processes using modern methods. Your Mansioni

• Professional and personal leadership of the Customer Service Center Sales Team across two locations
• Ensuring high accessibility and service quality for our customers:
• Planning, control and continuous optimization of the daily processes in the customer service (via eB2B platform/eazle, e-mail and telephone)
• Support and further development of the team in operational daily business using TPM and Lean-Six-Sigma methods
• Coordination with internal interfaces such as sales, IT and shared services
• Ensure smooth support for our digital platforms and systems (e.g. CRM, SAP, Webshop)
• Responsibility for capacity planning, forecasts and reporting in customer service
• cooperation or management of projects for the digitization and further development of our customer service
• Requisiti
• Multiannual experience in customer service, sales support or contact center – ideally with leadership experience
• Complete training and further training in the field of management, business management or project management
• Strong communication and organizational skills and joy in working with people
• Interest in process optimization, digitization and data-based decisions
• Experience with CRM, ERP or Contact Center systems
• Very good knowledge of German and good knowledge of French and English
• Cosa offriamo