Team Leader:in Customer Service Center Sales 80-100 % — Heineken Switzerland
NewCHF 49'500 - 75'000
Heineken Switzerland · Luzern (LU)
- Location
- Luzern
- Contract
- full-time
- Posted
- 5 days ago
SalaryCHF 49'500 - 75'000
Role overview
For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center.
In this versatile role, you will lead a team in customer service that works at two locations (Luzern & Winterthur) and make sure that our customers receive professional and solution-oriented support at any time.
At the same time, you are actively driving the further development of our digital customer channels (eB2B platform / Eazle) and continuously optimizing processes using modern methods. Your Mansioni
- For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center.
- In this versatile role, you will lead a team in customer service that works at two locations (Luzern & Winterthur) and make sure that our customers receive professional and solution-oriented support at any time.
- Multiannual experience in customer service, sales support or contact center – ideally with leadership experience
- Complete training and further training in the field of management, business management or project management
- Very good knowledge of German and good knowledge of French and English Cosa offriamo
Key requirements
- Multiannual experience in customer service, sales support or contact center – ideally with leadership experience
- Complete training and further training in the field of management, business management or project management
What the company offers
- Very good knowledge of German and good knowledge of French and English Cosa offriamo
Contacts
- Planning, control and continuous optimization of the daily processes in the customer service (via eB2B platform/eazle, e-mail and telephone)
- Support and further development of the team in operational daily business using TPM and Lean-Six-Sigma methods
- Coordination with internal interfaces such as sales, IT and shared services
- Ensure smooth support for our digital platforms and systems (e.g. CRM, SAP, Webshop)
- Responsibility for capacity planning, forecasts and reporting in customer service - cooperation or management of projects for the digitization and further development of our customer service
Company and context
- Strong communication and organizational skills and joy in working with people
- Interest in process optimization, digitization and data-based decisions
- Experience with CRM, ERP or Contact Center systems
Additional details
- Descrizione For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center.
- At the same time, you are actively driving the further development of our digital customer channels (eB2B platform / Eazle) and continuously optimizing processes using modern methods.
- Ensure smooth support for our digital platforms and systems (e.g.
- Very good knowledge of German and good knowledge of French and English
Notes and original content
- Your Mansioni
- CRM, SAP, Webshop)
- Cosa offriamo
