Team Leader CRM Applications 100% (m/w/d) — Komax

Full description

Are you ready to shape the future of our global CRM landscape? As Team Leader CRM Applications, you take end-to-end responsibility for our global Salesforce platform and lead our international CRM team. The role combines people leadership, product ownership, project management, application and service management, and solution architecture, giving you the opportunity to shape our CRM landscape from strategy and technology through to successful implementation and operation.

Your responsibilities

• You lead and develop our international CRM team, set clear objectives and responsibilities, coach team members and align skills and capacities with business and product priorities.
• As part of your responsibility as Product Owner, you define the global CRM product vision, strategy and roadmap, prioritize the backlog based on business value in strong collaboration with the main stakeholders from Sales, Marketing and global Services
• Regarding your project management responsibility, you lead global CRM implementations, rollouts and optimization initiatives, coordinating scope, timelines, budgets, risks and resources as well as internal stakeholders and external partners.

• You ensure the reliable and secure operation and continuous development of our Salesforce platform, covering releases, integrations, support processes, service performance, vendors and continuous improvement. • You shape the target architecture of our global CRM landscape and govern the Salesforce data, security and integration architecture to ensure scalable and sustainable solutions in line with enterprise standards. • As a strategic CRM partner, you connect business and IT across countries and functions, align priorities and expectations and provide transparency on roadmap, delivery, risks and strategic decisions.

Your profile

• A degree in computer science, information technology, business information systems or an equivalent qualification and in position of a Salesforce Administrator Certification, while further platform, architecture or cloud certifications are an advantage

• At least eight years of relevant experience in CRM product, application or product management and successfully delivered CRM initiatives in an international environment

• Strong Salesforce expertise across administration, configuration, development, integrations and release management
• Experienced in leading people, developing teams and confidently aligning business stakeholders, IT specialists and external partners across cultures and organizational levels
• Combined product and project management expertise with a solid understanding of solution architecture, data, security and end-to-end business processes
• A strategic and analytical mindset in approaching complex topics, communicating fluently in English, ideally also in German, and willing to travel internationally approximately 20% of the time

Your benefits

Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.

Do you have any questions?

For further details please contact

Julian Singer, HR Business Partner ([email protected])

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