Specialist Complaints Management with Insurance Experience 80-100 % — CSS Versicherung
- Location
- Root / hybrid
- Contract
- part-time
- Posted
- 27 days ago
Role overview
In our customer service center (KSC) we ensure a high level of customer satisfaction every day.
Nevertheless, situations arise that do not proceed optimally.
This is where you come into play: As a specialist in complaint management, you are the central contact person for complex customer concerns.
- In our customer service center (KSC) we ensure a high level of customer satisfaction every day.
- Nevertheless, situations arise that do not proceed optimally.
Contacts
- Karin Haug is here for you. 058 277 25 70 Questions about the application process?
- Chantal Hügli is here for you. 058 277 60 33 Your future team Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers.
- Yeah, we're pretty big.
- Fortunately.
- Because it also gives us great opportunities to really make a difference.
- Our roots date back to 1899.
- Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?
Additional details
- details Questions about your job to your manager?
- We look forward to meeting you. This is what your everyday life looks like
- Customers come first: You ensure that our customer service is on time and our customer satisfaction remains high. You bring that with you
- Contact details Questions about your job to your manager?
Notes and original content
- We look forward to meeting you.
- This is what your everyday life looks like
- Customers come first: You ensure that our customer service is on time and our customer satisfaction remains high.
- You bring that with you
Questions about this listing
What salary does CSS Versicherung offer for this role?
CSS Versicherung lists CHF 69'500 - 106'000 gross per year for this position in Root / hybrid. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CSS Versicherung offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CSS Versicherung during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at CSS Versicherung?
Use the "Apply now" button on this page — it links directly to CSS Versicherung's original listing at jobs.css.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
