Specialist Business Applications & Operations (m/w/d) — Heineken Switzerland
- Location
- Luzern
- Contract
- full-time
- Posted
- 4 days ago
Role overview
Your responsibilities Linking business requirements with technological possibilities and operational priorities Advising internal stakeholders on technological and application-related issues Prioritization and coordination of service requests, optimizations and changes within the RUN portfolio Control of incident and problem management including root-cause analyses and sustainable resolution of recurring problems Coordination of AMS partners, internal specialists and external providers Assuring the agreed service quality and promotion of operational excellence Promoting the continuous improvement of applications and services Participation in the further development of application roadmaps Coordination and coordination of operational priorities, risks, resources and dependencies across different application areas This brings you with completed training or study in the field of information technology, computer science or in a comparable field Very good professional experience in the field of business applications and ERP systems Experience with application management services, service management and the optimization of operational processes In-depth knowledge of ITIL processes and operational governance experience in incident and problem management as well as in the sustainable improvement of services Strong communication and problem-solving competence to weigh business priorities, operational risks and service quality experience with agile working methods and in project implementation
- This is what we offer you Flexibility & Work-Life Balance: Flexible working hours and hybrid working Learning & Development: Internal and external training offers, e.g.
language training or our Beer Academy Team Spirit & Culture: Regular employee events, monthly company apos and joint celebrations Discounts & Extras: Attractive discounts, e.g.
in our drink shop or in selected leisure and cultural offers Events & Experiences: Regular raffles of tickets for festivals, concerts and other events Health & Well-being: Health and support offers for different life situations
- This is what we offer you Flexibility & Work-Life Balance: Flexible working hours and hybrid working Learning & Development: Internal and external training offers, e.g. language training or our Beer Academy Team Spirit & Culture: Regular employee events, monthly company apos and joint celebrations Discounts & Extras: Attractive discounts, e.g. in our drink shop or in selected leisure and cultural offers Events & Experiences: Regular raffles of tickets for festivals, concerts and other events Health & Well-being: Health and support offers for different life situations
Main responsibilities
- This is what we offer you Flexibility & Work-Life Balance: Flexible working hours and hybrid working Learning & Development: Internal and external training offers, e.g. language training or our Beer Academy Team Spirit & Culture: Regular employee events, monthly company apos and joint celebrations Discounts & Extras: Attractive discounts, e.g. in our drink shop or in selected leisure and cultural offers Events & Experiences: Regular raffles of tickets for festivals, concerts and other events Health & Well-being: Health and support offers for different life situations
Application process
- Your responsibilities Linking business requirements with technological possibilities and operational priorities Advising internal stakeholders on technological and application-related issues Prioritization and coordination of service requests, optimizations and changes within the RUN portfolio Control of incident and problem management including root-cause analyses and sustainable resolution of recurring problems Coordination of AMS partners, internal specialists and external providers Assuring the agreed service quality and promotion of operational excellence Promoting the continuous improvement of applications and services Participation in the further development of application roadmaps Coordination and coordination of operational priorities, risks, resources and dependencies across different application areas This brings you with completed training or study in the field of information technology, computer science or in a comparable field Very good professional experience in the field of business applications and ERP systems Experience with application management services, service management and the optimization of operational processes In-depth knowledge of ITIL processes and operational governance experience in incident and problem management as well as in the sustainable improvement of services Strong communication and problem-solving competence to weigh business priorities, operational risks and service quality experience with agile working methods and in project implementation
Questions about this listing
What salary does Heineken Switzerland offer for this role?
Heineken Switzerland lists CHF 74'500 - 127'000 gross per year for this position in Luzern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Heineken Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Heineken Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Heineken Switzerland?
Use the "Apply now" button on this page — it links directly to Heineken Switzerland's original listing at careers.theheinekencompany.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
