Service Owner & Service DevOps Engineer (m/w/d) — Caritas Schweiz

NewCHF 49'500 - 75'000

Caritas Schweiz · Luzern (LU)

Categoria: Sociale / Educazione Contratto: full-time Salario: CHF 49'500 - 75'000

SalaryCHF 49'500 - 75'000

Doing the right thing.

In Switzerland and in around 20 countries on four continents.

End-to-end responsibility for services for digital communication (e.g. e-mail, chat, meetings) and digital cooperation (e.g. file storage, document processing, knowledge platforms, data/BI)
Technical operation and further development of the platforms for communication (e.g. e-mail, chat, meetings) and collaboration (e.g. e-mail, document processing, knowledge platforms, data/BI)

Engage with us in the vision of a solidary society, as Service Owner & Service DevOps Engineer (m/f/d) The department is responsible for the provision and further development of IT services within a service organization according to ITIL 4 and SIAM principles.
The focus is on the technical implementation, automation and stable operation of services as well as their holistic control over the entire lifecycle.
The organization works in Service Families and integrates internal and external providers for efficient and scalable service delivery.
Your tasks Service Owner (incl.
Support roles Project & Provider Manager as well as Requirements Engineering)
Further development of the services along the business needs (incl. accepting and prioritizing requirements)
Control and coordination of internal teams and external providers Monitoring and initiation of improvements
Implementation of changes and new requirements
Ensuring stability, availability and performance of the services
Analysis and correction of recurring disruptions (2nd/3rd Level)

Control and coordination of internal teams and external providers Monitoring and initiation of improvements
Understanding of ITIL 4, ideally complemented by knowledge in SIAM

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